Building Supplies Online (BSO), Oxfordshire Reviews

Name: Building Supplies Online (BSO), Oxfordshire
Rating: 1.32

1.3 Rating 50 Reviews

8 %

of reviewers recommend Building Supplies Online (BSO), Oxfordshire

Company Reviews

Questions

Metrics

1.3

Based on 50 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Location:

Vantage Business Park, Bloxham Rd, Banbury OX16 9UX, UK
OX16 9UX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very competitive prices, and customer service helped me with a couple of questions when I contacted them. Delivery on time and goods as ordered!”

Helpful Report

Posted 5 years ago

“Their delivery service price is too high and you have to pay for your own return. The customer service team are so rude and unhelpful. Their return process is a pain to deal with.”

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Posted 5 years ago

“I Purchased hardwood door it arrived damaged it was signed for as damaged and photos sent I was offered £30 to keep damaged door although this has not been paid over 2 weeks ago you try calling no answer emails you have to go through a third party to get answer then when using there online chat they disconnect chat 1/2 way through absolutely shocking Servive beware”

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Posted 5 years ago

“Avoid this company, very bad customer service. I have been left with a bill of £100 to pay from my own pocket due to their bad customer service and unreliable delivery companies that they use. Submit a complaint in November and didn't got sorted. After getting in touch with one of the directors I was sent back to customer service. Very disappointing to see how they treat they customers. AVOID THEM!!”

Helpful Report

Posted 5 years ago

“Would have given zero stars if possible, as many other people have said once they have your money they dont care! Nightmare experience and they are incompetent. They accept no responsibility for their mess ups and when they keep messing up they essentially say whatever. And eventually when they finally delivered 5 days too late and the day I definitely had to go to work to pay for their doors they would not stop in my front door and my nanny couldn't help them. They refused even though I had waited every other day for them....useless and rude. Read other reviews first!!!”

Helpful Report

Posted 5 years ago

“Please don’t use them unless you have no choice . I ordered some doors and it took 3 weeks to deliver by someone else . Very poor customer service”

Helpful Report

Posted 5 years ago

“Extremely painful company to try and deal with, totally failed service all round. If you are thinking of buying something give them a call first to check a) someone actually exists and works there b) they have the item in stock (unlikely) & c) they will be able to honour their delivery commitments. Finally Pay on Credit Card - high chance you will need Section 75 protection Ordered insulation & plasterboard from them for a set delivery date - big and bulky with kerbside delivery so had to ensure someone in. 3.20pm the day before they email (so you better be sure you check emails) they are unable to deliver until the following week. Rearranged for following week, expected delivery but they hadn't even thought about dispatching. 3-4days between email ticket responses. Some 2 weeks later they were again supposed to deliver - Nothing. Zero Communication, Zero delivery. I even gave them a couple of days to get in touch, perhaps apologising but Zilch. Had to pretend on the Live Chat (joke -very slow, low chance of response) to be a new customer just to be able to interact with someone as about an hour ringing the phone line (a Monday mid-morning ) was pointless. Took them another day to refund credit card despite being told to do it that day...”

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Posted 6 years ago

“Ordered online and item delivery promptly without any trouble.”

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Posted 6 years ago

“Good price, clear delivery date options, delivery on the scheduled day, a very pleasing experience.”

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Posted 6 years ago

“Great choice and excellent prices”

Helpful Report

Posted 6 years ago

Building Supplies Online (BSO), Oxfordshire is rated 1.3 based on 50 reviews