BSO Reviews

Name: BSO
Rating: 1.28

1.3 Rating 72 Reviews

7 %

of reviewers recommend BSO

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Metrics

1.3

Based on 72 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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BSO 1 star review on 13th September 2021

Peter Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased six packs of bathroom tiles from BSO for a refurbishment that I was carrying out. The first sign of trouble was their rude delivery man who, when asked to at least drop off my purchase at the front door, snapped, "You're lucky that I didn't leave it in the street". To add insult to injury was the fact that the colour of the tiles did not resemble those advertised on the website - they were a much lighter grey. The plot thickened when it emerged that BSO does not like to be telephoned by customers for much of anything. All my correspondence had to be handled by e-mail with an employee who seemed unable to grasp that I was asking the company to collect their tiles and refund my money. When the penny finally dropped, she stated that I had to arrange my own collection and delivery of 120kg of tiles. At that point, BSO would decide whether to provide a partial refund. Terrible customer service, but very happy to take and keep your money. Avoid BSO like the plague.”

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Posted 6 years ago

“We ordered some doors for these crooks. Doors arrived damaged and were taken in by a neighbour whilst we were away. These doors cost over £200 and when I rang BSO I was told that there was nothing they would or could do. Terrible service STAY AWAY, thank god we paid on a credit card.”

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Posted 6 years ago

“I never ever recomend these guys at all. It was my worst experience in my life!! They do not reply emails, do not communicate, they just simply DO NOT CARE. It is better to pay bit more, rather waist your time, lose temper, make a proper standstill with ongoing project. I have bought 2 Velux windows + flashings. Windows has not been delivered on that day. No reason why. Arrived next day, but I had to rearrange. Flashings had to deliver after 1 week. Parcell did not come. No text, call, email, response. After making pressure every hour, I received an email saying "your item been damaged". Had to wait another 5 days to get it. I think if they would received fines of not doing job properly, they would changed company strategy. Thanks for your time.”

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Posted 6 years ago

“A 14-day return policy - absolute nonsense. Unresponsive company and unwilling to do exchanges. Save your money and shop elsewhere.”

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Posted 6 years ago

“I wished I had read reviews before i went on this nightmare journey, wrong door delivered and they expected us to return this door at our expense before they would deliver another, eventually had to agree, that was a month ago and no one has contacted me to arrange a collection. like others DONT ORDER.”

Helpful Report

Posted 6 years ago

“Worse company ever wish i had stayed with original company Builder Depot, BSO claim they had our internal doors them in stock even sent us an email we have been without internal doors 3 months. contacted the manufacturer "deanta doors " and they said they were delivering doors to BSO beginning of December, also got a text saying our doors will be delivered 20th December now BSO said they will not. they have taken nearly £700 of our money and have left us waiting. DO NOT ORDER FROM THIS COMPANY”

Helpful Report

Posted 6 years ago

“Avoid if you can. Had the worst time with these guys. They sell stuff claiming it's in stock, which is not true. They also claim they can deliver fast which is not true either. After receiving my order, they placed it with another supplier and subsequently a cowboy delivery company. All that without keeping me in the loop. After they were way late, they promised a new delivery date, which they also missed. I'm still having to live without a bathroom simply because these guys didn't deliver the goods, which put the whole refurb project on hold for at least 10 days (them being late, then me having to order same stuff somewhere else). No phone support (unless you phone sales and force them into supporting you). The chat is a joke because they can say whatever they like and not stick to it. The emails don't get replied.”

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Posted 7 years ago

“Late delivery, 10 days. terrible customer service. Avoid like the plague”

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Posted 7 years ago

“Worse customer experience ever! Good were damaged and had to fight to get a refund. No phone number and not responsive to emails. AVOID!!!!!! AWFUL!!!!”

Helpful Report

Posted 7 years ago

“The worst on-line company I have ever come across. Customer Service is non existent and once they have your money they will screw you as quick as possible. Delivery Times on the website are a lie and returns policy an utter joke. I recommend you pay a little extra and buy from a company that values their customers more, of which there are many.”

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Posted 7 years ago

“The product choice is excellent. The prices are very competitive and delivery first class.”

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Posted 7 years ago

“Ordered Laura Ashley floor tiles with them as they had best price online. They called the next day to arrange delivery. Arrived all perfect as promised Very pleased with product and their service. Would use again.”

Helpful Report

Posted 7 years ago

BSO is rated 1.3 based on 72 reviews