BUILT/ Reviews

Name: BUILT/
Rating: 4.63

4.6 Rating 1,391 Reviews

91 %

of reviewers recommend BUILT/

4.6

Based on 1,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07413810510

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 5 years ago

“Excellent when it comes to prices for like for like item available elsewhere and many new offers. could do with improving the time in waiting to be served as its hit and miss (depending on how many staff available to assist on the day)”

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Posted 5 years ago

“My experience with built has been very poor. My first delivery came after 6pm when it should have been before 5pm. The plasterboards were not in great condition. I had a call from Richard to discuss my service on 1st April and was advised i would recieve a £50 voucher via email to use on my next order which i have not recieved. I still however used you guys for a second order. I appreciate you guys are cheaper but service has been better at wickes for my self build project.”

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Posted 5 years ago

“Very good”

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Posted 5 years ago

“Very good service, lovely staff and extreamly good prices”

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Posted 5 years ago

“Love the concept. Really easy system to use!”

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Posted 5 years ago

“recently ordered timber for decking which was delivered wrong untreated instead of treated and unfortunately out of stock at the time, correct item delivered 10 days later putting the job back, office staff very helpful in correcting problem and delivery driver also helpful and courteous, apart from that minor hiccup very happy with service, good prices very competitive, would recommend and use again.”

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Posted 5 years ago

“Fantastic value .good sturdy fencing will purchase more .in future excellent service and delivery”

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Posted 5 years ago

“No warning of the 7:30 opening time!”

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Posted 5 years ago

“Two of the four pieces of timber I bought with were warped.”

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Posted 5 years ago

“Delivery was great but on the morning of the delivery was informed part of my order was not in stock. Placed the order 2 weeks before so not impressed on the stock control it was only sand and ballast.”

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Posted 5 years ago

“Like the concept. The staff at The Aston Birmingham branch are great.”

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Posted 5 years ago

“Staff are very helpful,but some items are not stocked insulation being one of them.”

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Posted 5 years ago

“Ordered some materials to lay a concrete base, there was a hiccup (which wasn’t spotted until the last minute) with some of the materials ordered. Got great support from the team at Built (Aston) materials were eventually delivered to me and I managed to get the base down on time. Special thank you to Matt for all your effort. Good work guys.”

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Posted 5 years ago

“Easy ordering..fast service.”

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Posted 5 years ago

“If can be better”

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Posted 5 years ago

“What arrived unbroken was fine. Unfortunately 4 of the slabs I ordered were broken so I arranged for replacements to come the next day however when they turned up they were the wrong ones and i had to wait another day. I also ordered sharp sand on 2 occasions and both times none turned up and i was informed even though i had purchased them they had been sold to someone else who had collected them. Customer service was good just a shame i had to use them.”

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Posted 5 years ago

“Always helpful and good service.”

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Posted 5 years ago

“Useless they have no idea what they are doing”

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Posted 5 years ago

“Booked a delivery between 9.30 and 12.30. Eventually turned up at 2.30. I had to call several times to get any information on what was happening. V poor communication.”

Helpful Report

Posted 5 years ago

BUILT/ is rated 4.6 based on 1,391 reviews