BUILT/ Reviews

Name: BUILT/
Rating: 4.63

4.6 Rating 1,391 Reviews

91 %

of reviewers recommend BUILT/

4.6

Based on 1,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07413810510

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant new store, great prices with everything on the shelf even got 20% for collecting!”

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Posted 5 years ago

“The service was good although very slow.”

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Posted 5 years ago

“Excellent service and the price very good”

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Posted 5 years ago

“Absolutely perfect staff couldn’t do enough too help well done built thanks”

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Posted 5 years ago

“1. Delivery is good and quick. 2. Products are good. 3. Improve a bit on the telephone. 4. If you can not give your customer the 20%, do not promise or put the conditions clearly so that the customer is NOT expecting it. Otherwise, the customer feels bad about it. Thank you.”

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Posted 5 years ago

“Super efficient click and collect first class”

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Posted 5 years ago

“Friendly, half decent prices on materials, plenty of spam.”

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Posted 5 years ago

“Built is brilliant! I have had a couple of deliveries which were both easy to arrange and delivered on time. The highlight of Built for me though is the collection service, drive in, get loaded and drive away. Great setup, great staff and great prices....highly recommend Built. Could improvements be made? yes by opening more branches!”

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Posted 5 years ago

“Had a really good experience with BUILT. I’m a first time buyer and found their website very concise and easy to use and their prices affordable. I ordered some skirting and trim and was pleased with the super fast same day delivery and the quality of the products. I also appreciated the courtesy call after my delivery - top notch customer service. Genuinely happy customer 😉”

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Posted 5 years ago

“Great format for a business. Drive through and staff load your car. It’s so easy. Also found prices very competitive and staff very helpful. I always check Built first when I need building materials. Thx.”

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Posted 5 years ago

“Very fast friendly and efficient delivery and top quality goods”

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Posted 5 years ago

“Im happy with built the servce was great Telephone conversations was well mannered gt c9mpany”

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Posted 5 years ago

“Excellent service, great to be able to grab materials early in the morning and miss the traffic.”

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Posted 5 years ago

“Bought some timber and was ready for collection when I arrived. Several pieces were damaged but were changed. Problem was timber was very wet and has not yet dried out to use.”

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Posted 5 years ago

“Great fast and efficient service. Most item available”

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Posted 5 years ago

“Pleased with every purchase so far from built. The staff are always very friendly and helpful and offer a large variety of stock at very reasonable prices. Will certainly continue to use in the future.”

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Posted 5 years ago

“Good value, easy online ordering.”

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Posted 5 years ago

“I needed an 8” concrete flue liner. Concerned that there was no confusion, after a number of calls to various staff members and finally getting one to measure both the inside 8” and outside 9” diameters I placed an order Friday afternoon for collection first thing Saturday morning. Having driven from the other side of Birmingham I was extremely disappointed to learn that it was the wrong part and I’d wasted my time. To add insult to injury when I asked for a refund, I was told they couldn’t help and I must apply on line”

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Posted 5 years ago

Hi Mike, Apologies for this mistake. We issued the refund straight away but it can take 3-5 workings days to be back in your bank account. Please do give me a shout if you have any other questions. Kind Regards James

Posted 5 years ago

“An easy-to-use website, cost-effective and broad range of goods, very friendly and helpful staff, and an excellent click & collect system. I commend them highly.”

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Posted 5 years ago

“good product fair price, driver helpful and friendly.”

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Posted 5 years ago

BUILT/ is rated 4.6 based on 1,391 reviews