BUILT/ Reviews

Name: BUILT/
Rating: 4.63

4.6 Rating 1,391 Reviews

91 %

of reviewers recommend BUILT/

4.6

Based on 1,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07413810510

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was a new experience. Like a drive thru DIY shop. Incredible. The guy who greeted me was really friendly and professional. He made it an awesome experience, and I only came in for a bulb! Good going guys. I will definitely return, and the pricing was extremely competitive, the cheapest in fact. Thankyou once again.”

Helpful Report

Posted 5 years ago

“Can't fault them.”

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Posted 5 years ago

“Excellent Service at a good competitive price. No more waiting around for deliveries as they delivery within specified time slots. Great after sales service should you have any issues.”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“First time of using built as the prices seem quite good. Ordered with the am delivery slot of between 09:30-12:30. Sadly the order never turned up. Called them who said the driver should be here within a further hour and that someone would call back to confirm this. Never got another callback. After one hour I had to call again as order still hadnt turned up by 13:30. I was told they didnt know where the driver was. I had to go back to work in the afternoon as I could only get the morning off which i had take off especially for this delivery so I said I couldnt wait any longer and as they had failed to deliver, to issue me a refund. They agreed to issue a refund. Sadly the whole process was a total dissapointment.”

Helpful Report

Posted 5 years ago

“Hi. You have a great concept, one I appreciate as a full time builder. BUT!! The execution is way below what you advertise. We build 6 - 8 small/ medium sized extensions a year, if you can save me a few hours on each stage of those builds you have a loyal customer. No1. I ordered £650 of goods online, only to come up against your (understandable) rule about delivering to the card address on first order, Would have been nice to know before wasting an hour. No2. I registered on site, received a couple of emails to confirm. Fair play to you, I received a phone call next day explaining the delivery rule, “if you make just one purchase in store on the chip and pin card we can deliver to your clients address in future” Great! No3. I decided to take an hour out of a busy day and visit Aston, impressed with the layout, Counter staff were quite busy but acknowledged me standing there, all good. No4. Staff take my order, come back “sorry you have to register first” “I already did” “Nope you aren't on the system” “want to register now?” “Sure sounds like a great idea, not like I have two guys waiting for me back on site” half way through “Ohhhh... it says that email address is already in use" smiley face, agitated shifting from foot to foot “Uhhh huhhh....told you so.....” No.4. Advertised as helpful munchkins will load with you— that part worked well. Congrats! No5. Until we got out into the yard! Bricks - loaded fine. Timber - “ Ah, the lengths you want are up on top of the rack. l will get a forklift driver” The following twenty minutes (yes that’s not an exaggeration 20 MINUTES!!) were ridiculous. The lad kept apologising and walking over to the forklift driver, trying to get him over to us. The forklift driver was clearly under pressure to get the wagon unloaded and ignored his colleagues pleas. Resulting in me the customer telling the yard lad to relax and wait until the forklift guy had a minute, as I became concerned that he may well get hit by the forklift. “ I,m sorry, the forklift is busy unloading” is not what I expect to hear, but is preferable to “sorry, your server was squished.” All in all my first branch visit took a ridiculous 45 minutes. No5. Since then I have ordered online and still got a phone call saying sorry, we can’t deliver to another address as it’s your first order with us'!!!! Thankfully that was sorted out but what a mess. Anyway the lads in Builbase have finally found the key to their 30 year old forklift and after some arguing decided that non of them is insured to drive it on a Saturday morning, so I’m off to get a bacon sarnie. Finally may I suggest a simple sign, splitting the customer desk into two halves, Trade and Public I don’t have time to stand behind a diy’er trying to explain a bracket they once saw Tommy bloody Walsh use in episode twelve of Gorgeous gardens. Ahh my sarnie is here, Now that’s is good service!”

Helpful Report

Posted 5 years ago

“The entire process from using the website right up to delivery was brilliant, everyone was friendly, helpful, and knew the products they are selling, the delivery driver was very professional and called us to let us know he was on the way. The only issue we had was the card payment facility, it would not accept our corporate card, despite this the order was dealt with and we paid by BACS”

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Posted 5 years ago

“Good service and promt delivery”

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Posted 5 years ago

“Super fast delivery great service.”

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Posted 5 years ago

“Nothing was ready. Had to wait 15 minutes to be seen. Ordered 14 bags of render and they only had 9 in stock so had to then wait 5 days for a refund and couldn't do said job as didn't have enough materials. Ordered short tooth scraper and got given long tooth scraper without realising. All in all waste of time.”

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Posted 5 years ago

“Very efficient and very good prices, our builder has used them a lot and from his experience i thought id give it a go. Just round the corner too”

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Posted 5 years ago

“Very friendly staff. Excellent customer service. Bonus Breakfast and Lunch with every order. Best coffee machine ever. Only downside is stock availability? Many times I have tried to place an order and they have ran out of stock !”

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Posted 5 years ago

“The items I ordered were competitively priced and delivered when they said they would, the ordering process was easy and the delivery driver was pleasant and helpful. Only issue was some of the order was slightly damaged.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Great service. I was registered and my order was taken swiftly. Very impressed”

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Posted 5 years ago

“Took a little longer than expected to be served as only one person serving when I got there.”

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Posted 5 years ago

“Good range of materials. Site clean and orderly. Service was attentive and helpful”

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Posted 5 years ago

“Customer service is great kurt was polite well mannered could not do enough for you asset to the company”

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Posted 5 years ago

“Great friendly staff, Easy to do business with, no bartering the price you see is the price you pay. Speedy delivery Overall highly recommended 👍”

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Posted 5 years ago

“Excellent service, friendly staff goods came in the time spot as promised and the delivery man was brilliant ensuring the bricks and sand was put where I wanted them. Back up call offering discount if I purchased more goods before end of money and prices extremely competitive Well use you for next order”

Helpful Report

Posted 5 years ago

BUILT/ is rated 4.6 based on 1,391 reviews