BUILT/ Reviews

Name: BUILT/
Rating: 4.63

4.6 Rating 1,391 Reviews

91 %

of reviewers recommend BUILT/

4.6

Based on 1,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

07413810510

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed to pick up a sample of redwood pine flooring for a customer. The service was good and I cannot thank Tracey Ashley enough for all her time and patience.”

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Posted 6 years ago

We've got your back! See you again soon. Many thanks, Christian

Posted 6 years ago

“Can't fault the service from the staff. Order ready in and out like they say..”

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Posted 6 years ago

We're true to our word, Ken. It's the level of service our customers deserve. See you next time! All the best, Christian

Posted 6 years ago

“The staff were very helpful and the deliveries were there when they said they were going to be, overall very good service”

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Posted 6 years ago

Thank, Gary! When we say 'on time' we mean it :) Please spread the word! All the best, Christian

Posted 6 years ago

“Very pleased with customer service staff on our arrival. Happy with purchase & items priced & displayed throughout store very spacious clean & tidy.”

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Posted 6 years ago

Thanks, Tom. We've worked hard to build you all a better builders' warehouse, so that's great to hear! Watch this space. There's loads more still to come. All the best, Christian

Posted 6 years ago

“Very good service from start to finish also price was good”

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Posted 6 years ago

Thanks, Lee! Please spread the word and come back again soon. All the best, Christian

Posted 6 years ago

“Helpful staff good ordering system quick process well done”

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Posted 6 years ago

Fast and fuss-free - that's BUILT/ Thanks, Tahir. See you next time. All the best, Christian

Posted 6 years ago

“Grate prices fast delivery and grate customer services”

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Posted 6 years ago

Nice one, Karl! We really appreciate your feedback. Many thanks, Christian

Posted 6 years ago

“Perfect service. Love the drive thru idea. Excellent”

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Posted 6 years ago

Thank, Paul! We really appreciate it. See you next time. All the best, Christian

Posted 6 years ago

“Helpful with dealing with items bought. Cool friendly staff menbers.”

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Posted 6 years ago

“Great service delivery right on time”

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Posted 6 years ago

When we say 'On Time' we mean it! Thanks for your feedback, Michael. See you at BUILT/ again soon. All the best, Christian

Posted 6 years ago

“Helpful staff, great delivery service excellent product range at great prices. Would always recommend this company”

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Posted 6 years ago

Cheers, Rob! We really appreciate it. See you at BUILT/ again soon. All the best, Christian

Posted 6 years ago

“Excellent service”

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Posted 6 years ago

Big thumbs up! Thanks for your feedback. All the best, Christian

Posted 6 years ago

“Helpful and friendly”

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Posted 6 years ago

Thanks! We're always happy to help. All the best, Christian

Posted 6 years ago

“hi, as i said on last review if you could have your 450x450 pattern slab on display so people can see what they look like,the service i get is very good gerald”

Helpful Report

Posted 6 years ago

Thanks for your feedback, Gerald. We're happy to show you the materials you're interested in and answer any questions - just ask a member of staff. Looking forward to seeing you at BUILT/ again soon. All the best, Christian

Posted 6 years ago

“Very pleasent staff really helpful would deffenatly order again”

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Posted 6 years ago

It's our pleasure. We look forward to seeing you again, George. Many thanks, Christian

Posted 6 years ago

“Really pleased with the staff and products at Built. I’ve needed some guidance on my latest project and this has helped a lot.”

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Posted 6 years ago

We've got your back, William. Always happy to help! See you next time. All the best, Christian

Posted 6 years ago

“Fantastic, forget wickes and B&Q I’m going to built for all my future building needs!”

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Posted 6 years ago

Welcome to Team BUILT/ Narinder! We're very happy to have you. Don't forget to spread the word! All the best, Christian

Posted 6 years ago

“Very poor service. I was due a delivery on the Friday and I left it until 15.30 before ringing, to be told that my order had gone else where!! When I asked when I would receive my order I was told that I wouldn't receive it until the following Tuesday!! Then I was told that they had run out of stock and that they couldn't say when they could supply it at which I cancelled the order. This didn't stop them taking the payment, when I rung to ask when I would receive a refund I was told 5/7 working days!!! All in all I would not recommend this company. I doubt this review will appear on their website, but I have had my say!!!”

Helpful Report

Posted 6 years ago

Hi Peter, I'm sorry to hear your BUILT/ experience didn't meet our normal high standards. Your unusual delivery mix-up was the result of an isolated error during dispatch with one of our new national delivery partners. We have since taken steps to ensure this does not happen again. While we made every effort to rectify the situation and keep you informed, we appreciate that you feel dissatisfied. A full refund was issued with our sincere apologies upon cancellation; though it is standard for funds to take up to 7 working days to appear in your account. Your valuable feedback has already gone a long way towards improving our service. We hope you will give us another chance to bring you the true 5-star experience that so many of our customers enjoy. Many thanks, Christian

Posted 6 years ago

“very helpful staff . placing an order was very efficient, also liked the service no waiting certainly would use your company again”

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Posted 6 years ago

Thanks, John! We look forward to seeing you again soon. All the best, Christian

Posted 6 years ago

“Professional staff”

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Posted 6 years ago

Trade Prices. Trade Brands. Trade Service. Just what you need. Thanks, Antanas. See you at BUILT/ again soon. All the best, Christian

Posted 6 years ago

BUILT/ is rated 4.6 based on 1,391 reviews