BUILT/ Reviews

Name: BUILT/
Rating: 4.63

4.6 Rating 1,391 Reviews

91 %

of reviewers recommend BUILT/

4.6

Based on 1,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

07413810510

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service delivery arrived within the time chosen”

Helpful Report

Posted 6 years ago

That's our smarter service at work. Thanks, Rob. We look forward to seeing you again. All the best, Christian

Posted 6 years ago

“Great price for the product and fast delivery.”

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Posted 6 years ago

Just as it should be! Thanks, Ben. See you at BUILT/ again soon. All the best, Christian

Posted 6 years ago

“Good and fair prices. friendly staff On time delivery.”

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Posted 6 years ago

Spread the word, Javed! Thanks. We'll see you next time. All the best, Christian

Posted 6 years ago

“Quick delivery , product as described , very happy !”

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Posted 6 years ago

If you're happy, we're happy! See you again soon. Many thanks, Christian

Posted 6 years ago

“Faultless service. Order ready in and out like they say.”

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Posted 6 years ago

Thanks so much, Ken! We really appreciate it. All the best, Christian

Posted 6 years ago

“Excellent online system, excellent staff and warehouse procedures. Quality products at reasonable prices. Brilliant after sales service also.”

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Posted 6 years ago

You're the man, Mark! Thanks so much for such a glowing review. See you next time. All the best, Christian

Posted 6 years ago

“Quit swift order process from payment to loading on to vehicle.”

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Posted 6 years ago

Fast and no-fuss... that's BUILT/ through and through! If there's anything we can improve upon to earn that extra star, please let us know. Many thanks, Christian

Posted 6 years ago

“Excellent service from the order to the delivery will definitely be using again.”

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Posted 6 years ago

We look forward to it! Thanks, Paul. See you next time. All the best, Christian

Posted 6 years ago

“Great service. On time and as requested!”

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Posted 6 years ago

On time and in full. No messing around. Thanks so much for your review! All the best, Christian

Posted 6 years ago

“was great doing business with yourself and the quality of the goods was very good”

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Posted 6 years ago

Thanks, Debbie! It was our pleasure. See you again next time. All the best, Christian

Posted 6 years ago

“Can order online and can either pick up from warehouse at designated time or delivery,place is spotless and no looking round for your materials,they are picked for you,great organization...”

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Posted 6 years ago

That's BUILT/ down to a tee! Thanks so much for your review. See you again next time. All the best, Christian

Posted 6 years ago

“Cheap prices swift delivery”

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Posted 6 years ago

Two thumbs up! Cheers, Chris. We really appreciate your feedback. Many thanks, Christian

Posted 6 years ago

“Orderd on Sunday delivered on Monday can't get better than that delivery driver called ahead of the deliver and assisted with the drop many thanks Alan”

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Posted 6 years ago

You pick the time. We make it happen. Thanks, Alan. See you again next time! All the best, Christian

Posted 6 years ago

“I brought 9 tubes of acoustic plastic, but if must have been old stock.As the tube ends where all rusty and it's hard work getting it to come out when it's in your mastic gun.When you stop it over runs out the tube for some time. Wasting your stuff. You might have got shut of it but I'll not be back for any further purchases.”

Helpful Report

Posted 6 years ago

Thanks for your feedback. We’d never knowingly send out expired stock or items we didn’t believe were fit for purpose, so this is unusual. Please look out for a call from a member of our team to discuss. We hope you’ll give us another chance to bring you the 5-star service everyone’s shouting about. Many thanks, Christian

Posted 6 years ago

“cracking service the man who delivered it very good and polite also the service after to make sure all was ok will definitely be using BUILT again”

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Posted 6 years ago

Cheers, Craig! We're chuffed with that! Looking forward to seeing you again. All the best, Christian

Posted 6 years ago

“Very impressed with the staff on site, helpful, polite and knowledgeable.”

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Posted 6 years ago

The best of the best! Thanks, Rob. We look forward to seeing you again. All the best, Christian

Posted 6 years ago

“quick and helpful response to questions layout of the warehouse is good with clear instructions”

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Posted 6 years ago

It's the easier way to buy building supplies! Thanks, Alan. We really appreciate your feedback. All the best, Christian

Posted 6 years ago

“really really fast and really nice people was extremely happy with my orders will definitely shop with them again”

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Posted 6 years ago

We aim to please! See you again next time. Many thanks, Christian

Posted 6 years ago

“Online order process very good, on line support in answering question excellent, On-time delivery.”

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Posted 6 years ago

Thanks, Gurbinder. Please spread the word! All the best, Christian

Posted 6 years ago

“After seeing an online ad I thought I’d give BUILT a try as the prices looked good. First I tried to complete the order online but kept on running into error messages which would let me complete my order. Quite frustrating. Not being one to give up easily, I decided to phone the order through. I spoke to a young lad who was helpful but couldn’t complete the order and said he’d get the sales team to call me back within ten minutes. After a 45 minute wait I called them back. The order was sorted and payment was made, my concrete would arrive on Friday. There was an additional courier charge of £30 which I wasn’t expecting. I thought orders over £80 were a free delivery, but never mind. Friday comes, Friday goes and by 4pm I’m wondering where the order is. I call Richard who is very helpful and says he will find out. He called me back and said my order was close and it would be with me before the end of the day. I waited until 7pm on site and the order didn’t turn up and the concrete didn’t get done to set over the weekend. Monday morning and I’m chasing the order again. Apparently after a few more calls Richard says that the driver ran out of hours on Friday so couldn’t complete my order. I was told it would then be with me by lunchtime today. (Monday) It’s now 12.30 on Monday and still no concrete. Can’t say I’m happy with any part of the service. No calls to say sorry, or we are late or your not getting your order. Sorry we messed up your job and put you and your customer out at all. Sorry we will prioritise your order on Monday morning. Nothing. If I could give a 0 star rating I would. There’s plenty of other online builders merchants.”

Helpful Report

Posted 6 years ago

Hi Simon, We’re sorry for the delay in calling you back to place your order – it must have been a particularly busy day. To clarify, the free delivery offer for orders over £75 is exclusive to BUILT/ Delivery, which is currently only available to select areas of the West Midlands. All national deliveries are fulfilled by private courier and priced according to the weight/size of your items. Further information about our delivery options is available on our website. As for the delay in getting your items delivered, I can only apologise. We’re working hard to ensure national deliveries are as reliable as possible and are speaking with our courier partners to facilitate this. Your recent experience doesn’t reflect what the vast majority of customers love about BUILT/. It would be great to get another chance to show you what makes us stand out from the crowd. Please look out for a call from a member of our team. Many thanks, Christian

Posted 6 years ago

BUILT/ is rated 4.6 based on 1,391 reviews