BUILT/ Reviews

Name: BUILT/
Rating: 4.63

4.6 Rating 1,391 Reviews

91 %

of reviewers recommend BUILT/

4.6

Based on 1,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07413810510

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service at branch , Website shocking”

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Posted 5 years ago

“Lovely lady took my order and was very helpful, Nice delivery driver. All round lovely experience with this company and quality fences at very good price :-)”

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Posted 5 years ago

“Love built the stafe are very frendley and helpfully”

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Posted 5 years ago

“from the ordering , customer service and delivery was first class. driver friendly and helpful and on time as per time slot. definately recommend and will use again.”

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Posted 5 years ago

“It's amazing and great service and it shows that we r well with time as builder or Marchants. Specially good great nice ones like built. I would love to to work for u guys”

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Posted 5 years ago

“Have placed many orders with Built and have been let down before by the items arriving to the site late. Now this time the items don't arrive at all and no phone call until nearly an hour after the cut off time to explain why. Then wanted me to wait nearly 2 days to deliver the items to which I refused.”

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Posted 5 years ago

“Would leave less than 1 if I could. Have not received the items purchased. Visited store to be told not all items in stock, promised q phone call to let me know when they would be in for collection or delivered to office. Haven't heard anything since. I phoned to find out what's going on, promised q phone call back - nothing. Waste of time and I presume I have also been charged for the items I haven't received.. A call back would be appreciated to resolve but not a good experience.”

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Posted 5 years ago

“Great product with good price”

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Posted 5 years ago

“Delivered on time”

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Posted 5 years ago

“I never got my m&s voucher for my roses ? And when I phoned up to ask said they would call me back never got a call back ?”

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Posted 5 years ago

Hi Michael, Really sorry about this mistake on our part. I'll ensure a voucher (with a little extra added) gets sent to you ASAP. Kind Regard James

Posted 5 years ago

“Very good product and on time”

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Posted 5 years ago

“Excellent supplier. I placed my order and it was ready to collect when I arrived. Very organised, and great looking depot. Extremely helpful and friendly staff. And I even got a free sandwich for my journey back! .....obviously the cheapest around too! First time I had used them but will definitely use again 👍🏻.”

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Posted 5 years ago

“Ordered a couple of things for delivery. The day before delivery I got a call and asked if I needed anything else. Coincidently I did so they were kind enough to add a few more items, take payment for those additional items over the phone and add it to to my existing delivery order. The next day the delivery came - the driver was really nice and helpful - but forgot an item. I called up and was told that they were a bit busy to return to me today but would send the missing item via DHL for guaranteed next day delivery. I agreed. DHL then didnt turn up the next day - only the day after. I therefore got my complete order 48 hours later than I was supposed to. I sent a Tweet to the Built team asking where my £50 credit under the much hyped Built failed delivery promise is. Havent had a response back. Its been nearly a week now.”

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Posted 5 years ago

“Friendly and mostly efficient company, with good prices and stock”

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Posted 5 years ago

“Sales staff took extra care to help us order what we needed. Delivery was on time & just as we wanted.”

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Posted 5 years ago

“Excellent customer service. Very welcoming, staff knew their products and I loved the idea of the free meal. Great USP, customers are usually hungry when completing works and this was a really nice surprise. Definitely would go back”

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Posted 5 years ago

“Very helpful staff 😊”

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Posted 5 years ago

“Spot on what I needed and the service was 100$”

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Posted 5 years ago

“Very very helpful and polite staff from start to finish”

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Posted 5 years ago

“Excellent service the guy at the till was very knowledgeable and helpful definitely will come back. Also the free food was a lovely touch.”

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Posted 5 years ago

BUILT/ is rated 4.6 based on 1,391 reviews