Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been very happy with Bulb and the service, always contactable by phone or email, and prompt and understanding”

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Posted 2 years ago

“I've always found bulb very helpful and friendly.”

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Posted 2 years ago

“Totally incompetent - no wonder they went bust. Never reply to latest email address. Never reply to letters”

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Posted 2 years ago

Hi Judy, Thanks for taking the time to leave your feedback. I am sorry to hear that you have not had a reply to your emails. At Bulb, we always aim to provide the best possible service and it sounds like you have not received that. I would like to look into the issues you have been in touch about so please can you send an email over to feedback@bulb.co.uk with your account details and the reference number RIO250322? One of the team will then be in touch within 3-5 working days. All the best, Katie

Posted 2 years ago

“Clear, helpful advice from online advisor”

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Posted 2 years ago

“Had an absolute nightmare trying to sort out issues with account, currently have a complaint with the ombudsman. Conflicting information and wouldn't take ownership!”

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Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry to hear you've had to escalate your complaint to the Ombudsmen. At Bulb, we always aim to provide the best possible service and it sounds like you have not received that. I can the Ombudsman made a suggestion based on your case and we have added the suggested compensation to your account. All the best, Katie

Posted 2 years ago

“Great customer service. Very quick to respond to queries.”

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Posted 2 years ago

“Very informative regarding payments - understand the fact you will use more energy in winter but less in summer. Any queries dealt with expertly and promptly. Also they make you feel more like a friend than a customer. Excellent all round”

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Posted 2 years ago

“I have both Gas and Electricity, we are 100% happy. Wish we had changed suppliers years ago. Thankyou for knocking on my door”

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Posted 2 years ago

“I have been with Bulb for a number of years and have had excellent service throughout that time”

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Posted 2 years ago

“Simple and useful services”

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Posted 2 years ago

“Good customer service, when calling they make sure you get the help you want.”

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Posted 2 years ago

“Always an excellent service from Bulb. If I need to ask any questions, there is always an English speaking person whom I can contact within Bulb, and as I am over 65, they will call me back if their line is busy. I have had an account with many other providers, and you can never talk to anyone, or if you do, the problem does not get solved. Bulb is different. Very cooperative and friendly. Their website is very easy to use, even for me. Thank you Bulb.”

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Posted 2 years ago

“Been good so far. Most dissapointing part is that I have requested smart meter and never have ever got.”

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Posted 2 years ago

“Very user friendly website and prompt with how they notify you about changes”

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Posted 2 years ago

“Smart, efficient and very customer focused.”

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Posted 2 years ago

“For a green energy company they're rubbish. Standing charge is a joke. Price of fuel going up why the standing charge it’s the same meter the same supply lines it’s a rip off. I generate electricity from solar panels my tariff hasn’t changed I still get the lowest fee for my feed in. I’ll probably not survive another winter as others will not either. My pension increased by £22.20 a month my energy bill by over £40. How is this right. And if like me others are 3pence above the benefit cut off you can’t get any help anywhere. Green energy it’s a joke.”

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Posted 2 years ago

Hi Trevor, Thanks for taking the time to leave us a review. The cost of wholesale energy has quadrupled over the past year and so we've had to increase our prices. Your tariff will be increasing on April 1st and so we may have reviewed your payments. This is to make sure your usage is being covered. We’re increasing our standing charges for gas and electricity in line with Ofgem’s price cap. Unfortunately, there have been significant increases in network and policy costs which make up part of the standing charge. If you wanted to discuss this further then please send an email over to feedback@bulb.co.uk with your account details and the reference number RIO180322. One of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 2 years ago

“Communication is dreadful.. Always setting up wrong direct debits. Also had meters fitted debt I owe put onto meters being paid off but I'm still being harassed for the outstanding balance.. Its terrible.. Avoid at all cost if you want to keep you're sanity”

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Posted 2 years ago

Hi Victoria, Thank you so much for taking the time to share your feedback with us. I’m really sorry about any issues you've had. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that with us. I would like to discuss this further with you so please can you send an email to feedback@bulb.co.uk with your account details and the reference number RIO180322. One of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 2 years ago

“Quoted £37 a month when I moved in, knew this wasn't enough so set up dd for £50 when I got the first bill for £78 I changed the dd to £80 in January they told me I need to pay £117 and now they want £132 and that's before the April price hike. I believe that as they are now with the Administrators they want the customers to pay for their debt. As soon as is feasible I will be changing to Octopus. And why does a review need an email address?”

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Posted 2 years ago

Hi Sally, Thanks for taking the time to leave us a review. The cost of wholesale energy has quadrupled over the past year and so we've had to increase our prices. Your tariff will be increasing on April 1st and so we have reviewed your payments. In your case the review has meant your payments are increasing, this is because we need to ensure your usage is being covered on the new higher tariff. I have dropped you an email so if you wanted to chat about this further you can get back to me there. All the best, Katie

Posted 2 years ago

“Always contactable and easy to see account”

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Posted 2 years ago

“very happy with your services”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews