Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Probably the worst company I’ve ever come across in my life. Scam you out of money. Ensure that you get a smart meter because if you don’t they will charge you whatever amount they want for electricity. I was charged £660 8times in one day for a months electricity. And they keep doing it.”

Helpful Report

Posted 3 years ago

Hi there, I'm really sorry you've had such confusion over your statements with Bulb. We should always issue statements to readings you submit, and we certainly shouldn't be issuing so many in one day. Can you send an email over to feedback@bulb.co.uk? I'd like to look into this and make sure there are no further issues. All the best, Curtis

Posted 3 years ago

“Quick and easy”

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Posted 3 years ago

“Affordable cost effective”

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Posted 3 years ago

“The customer service is very good.”

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Posted 3 years ago

“Very satisfied with their service”

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Posted 3 years ago

“Very happy since I changed to Bulb excellent service”

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Posted 3 years ago

“change over was really easy - good communications and support small saving on bills so far....”

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Posted 3 years ago

“Very clear and easy to understand billing and communications”

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Posted 3 years ago

“Bulb are the genuine article - like concerned about the environment and green energy. But...they are also easy and accessible. Top guys.”

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Posted 3 years ago

“Smart meter does not work and never has! Signed me up on a priced tariff and within a month put the price up! Not a happy bunny!”

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Posted 3 years ago

Hi there, I'm sorry that your switch to us has coincided with our most recent price change. We didn't want to change our prices, but recent increases in wholesale costs has made it unavoidable. If the smart meters at your property were installed by a previous supplier we won't be able to get them working. If we installed them, we should be able to look at remotely commissioning them to the smart network so we can take reads. Could you email me at feedback@bulb.co.uk so I can look into this a bit further for you? All the best, Curtis

Posted 3 years ago

“Very easy to swap to on recommendation from my son in law. No complaints so far!!”

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Posted 3 years ago

“Bulb as a supply is brilliant! The service is regular speedy simple. They even wrote me a poem because they gave up trying to ask for a meter reading because I am hopeless, when I purchased my house they offered to fit a meter so they don’t have to chase me. Changing over is so easy they supply both gas and electricity and they are priced well for the market. And they plant trees ;)”

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Posted 3 years ago

“Easy to follow App, I know exactly what my bill is. Monthly payments. Can’t fault them 👍🏻”

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Posted 3 years ago

“The transfer from my previous energy supplier to Bilb went vey smoothly.”

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Posted 3 years ago

“Helpful organisation, I am able to send in my readings and alter my monthly payments without any hassle.”

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Posted 3 years ago

“Easy to follow App, I know exactly what my bill is. Monthly payments. Can’t fault them 👍🏻”

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Posted 3 years ago

“Thought moving to bulb was going to be cheaper,but sadly I'm going through more electric than I was with previous supplier and I'm not doing anything different or using anymore items.so considering moving from bulb”

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Posted 3 years ago

Hi there, I'm sorry to hear you're paying more for your energy usage with Bulb than you were before. To determine if this is because you're using more energy or because you're paying more per unit used with Bulb we'd need to see your tariff rates with your old supplier. Could you drop me an email at feedback@bulb.co.uk and we can discuss this further? All the best, Curtis

Posted 3 years ago

“Good value for money”

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Posted 3 years ago

“Hiked prices massively recently Wish they had offered a fixed rate tariff, like other companies. Misleading. Also I can’t get a display gadget for my smart meter despite calling in May 2021, apparently due to COVID?! Other companies are still operating effectively to meet customer needs so I’m not sure why bulb can’t. Not very impressed to be honest.”

Helpful Report

Posted 3 years ago

Hi Sandra, We've had to increase our prices as a result of rising wholesale costs in the industry. It's not something we've wanted to do, but it's been unavoidable. We also only offer the one variable tariff to make costs as fair as possible for all our members. We want to make sure everyone is on our best deal possible. I'd also like to make sure you're on our waiting list to have a new in-home display send out for your smart meters, I'm sorry we've not managed to get you one just yet. Could you email feedback@bulb.co.uk with a brief description of your issues so I can look into this for you? All the best, Curtis

Posted 3 years ago

“Keep sending meter reading every month it will help bulb and your bills will be much cheaper thanks”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews