Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with Bulb. They solved my problem straightaway , very efficient and also understanding of my issue. Im glad I am with Bulb.”

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Posted 1 year ago

“Great customer service. Only waited 5 mins in queue for live chat. Issue resolved in 2/3 mins. Great service. Will be sad to see Bulb go. Hoping Octopus are taking notes on how you do things well for customers”

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Posted 1 year ago

“Very good.”

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Posted 1 year ago

“All uncomplicated and easy for the user experience. Prompt replies to recent communications”

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Posted 1 year ago

“Very good customer service for a new customer”

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Posted 1 year ago

“Very good customer service for a new customer”

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Posted 1 year ago

“Superb service, got what i needed in minutes.”

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Posted 1 year ago

“Very good service again from the team issue was sorted with in 5 mins once i got to the operator”

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Posted 1 year ago

“Excellent company, site easy to use and transparent. A shame to lose this company”

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Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

“Easy to navigate”

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Posted 1 year ago

“Always customer oriented with consideration of future energy needs in terms of individual households . . . I am glad to remain with them. The measures made to safeguard customers recently shows an unusual integrity in business I applaud. Thank you Bulb.”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Like lots of other business level of service VERY dependent on who you speak to. Requested "in home" display to monitor my usage on several occasions and each time was fobbed off. Fourth attempt spoke to a really knowledgeable agent who sorted me there and then, seeing it up via Bulb app”

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Posted 1 year ago

Hi Gordon, thank you for writing your review of Bulb on Reviews.io. I'm sorry for your experience in getting information about an In-Home Display. We aim to provide the highest level of service to our members at all times, so we’re sorry that wasn’t the case in this instance. I've sent you an email, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Due to my partner passing away, I needed to transfer his Bulb account and bank details over to me. It was completed seamlessly by Bulb and any credit also transferred over to my bank account. Well done, Bulb!”

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Posted 1 year ago

“So easy to use the app, also dealt with my enquiry straight away on the chat.”

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Posted 1 year ago

“Loyal customer and have received good customer service from BULB.”

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Posted 1 year ago

“Very efficient service.”

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Posted 1 year ago

“Your operator very helpful setting my account up”

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Posted 1 year ago

“Excellent customer service from your advisor, Faith!”

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Posted 1 year ago

Bulb is rated 4.1 based on 3,920 reviews