Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A fine company with there customers at heart”

Helpful Report

Posted 2 years ago

“Customer service is very helpful and the website is user friendly.”

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Posted 2 years ago

“Helpful and responsive”

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Posted 2 years ago

“Very helpful and always pleasant”

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Posted 2 years ago

“Staff are courteous and helpful and do as asked.”

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Posted 2 years ago

“Polite service !”

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Posted 2 years ago

“The young lady who assisted me was very efficient but at the same time personable and charming .”

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Posted 2 years ago

“Helpful and responsive”

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Posted 2 years ago

“Very happy with your services”

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Posted 2 years ago

“excellent service and they follow up”

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Posted 2 years ago

“Unhappy with service provided”

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Posted 2 years ago

Hi Racheal, Thanks for taking the time to leave us a review, I am sorry for the poor experience you've had with us. At Bulb, we aim to provide the best possible service and it sounds like you have not received that. I would like to look into the issues you've been having so please could you send us an email to feedback@bulb.co.uk. Please outline the issue and include the reference RIO100122 All the best, Katie

Posted 2 years ago

“Easy to switch, fair prices and no need for manual meter readings with smart meter.”

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Posted 2 years ago

“A truly great company who aspire to make things work, and one that takes responsibility when things go wrong. Long may they last.”

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Posted 2 years ago

“Economical and helpful. They are cheaper than EDF and Scortish Power to name only a few. Helpful to those on a budget and understanding. I wouldn't go anywhere else. ;) Victoria, Gateshead U.K.”

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Posted 2 years ago

“Engineer was booked for yesterday 6 January to install smart meeter. No engineer turned up nor did anyone get in touch by phone as I was promised. I left messages asking for clarification but no one came back to me. Of course I understand that maybe with COVID staff was not available, nonetheless this explains my rating as poor for the service”

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Posted 2 years ago

“The best I have found. Tried quite a few companies but get more information from Bulb. Always keep up to date with accounts.”

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Posted 2 years ago

“One simple tariff and the 1st generation smart meters are now working, so no need to send Meter Readings. Also 100% renewable electricity from solar, wind and hydro, gas is 100% carbon neutral, good company.”

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Posted 2 years ago

“Fine service just a pity in administration. Had to stop Direct Debit and have setup a Standing Order, and asked for January 2022 payment to be taken from credit balance. Please stop the system from emailing me about a payment option, when I cannot tell it I have a payment option of standing order setup.”

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Posted 2 years ago

Hi Anthony, Thanks for taking the time to leave us a review, Could you drop us an email at feeback@bulb.co.uk with the reference RIO060122. I can then look into the emails you are getting about your payments. Once you send that one of the team will be in touch within 3-5 working days. All the best, Katie

Posted 2 years ago

“Very easy to talk to and were very helpful”

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Posted 2 years ago

“I love Bulb. I always feel completely informed, the pricing is clear and the customer service reps are always very helpful. I also like that it's green energy.”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews