Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and communication. Change over happened quickly with no problems. Brilliant and would recommend to anyone.”

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Posted 3 years ago

“Since moving to Bulb early this year, I have been satisfied thus far with my bills.”

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Posted 3 years ago

“Good company”

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Posted 3 years ago

“The young man that served me was very helpful and nice and friendly.”

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Posted 3 years ago

“Seamless transfer and home fuels at a sensible price.”

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Posted 3 years ago

“No complaints. Polite and friendly electrician.”

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Posted 3 years ago

“Easy switch, clear and simple. Time will tell if it is better financially.”

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Posted 3 years ago

“Smart meter fitted. Communication very effective and the fitter was helpful, communicative and tidy.”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Good price, website is easy to use, and they email every month to let you know when they are taking monthly payments. Brilliant.”

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Posted 3 years ago

“I've had a great user experience since being with Bulb. One simple tariff, very easy to use app when it comes to monitoring usage and supplying meter readings. It's also great that you can amend your monthly payments when you want to. Best of all of course is the fact that you know the energy you use all comes from renewable sources.”

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Posted 3 years ago

“Very unhelpful”

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Posted 3 years ago

Hi Kerry, I'm sorry to hear that you've had a poor experience with us and that you've found us to be unhelpful. Please can you send us an email at feedback@bulb.co.uk with a summary of the issue so that we can look into any problems for you? Many thanks, Niamh

Posted 3 years ago

“So far so good...Been with bulb for almost 2 years now...See how it goes..”

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Posted 3 years ago

“Well so far all is great saving money no problems with anything so no worries just get on with life happy days.”

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Posted 3 years ago

“Clear, courteous, concise explanation of company policy when I became a new customer in April this year. Kept updated at all times, easy online links to follow to find out necessary information - and also a phone number (that doesn't ring forever) with a 'real person' who is genuinely helpful, if needed. Comparable tariff, painless payment extraction.”

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Posted 3 years ago

“Probably the worst energy company out there. They installed a smart meter that doesn't work and doesn't provide the company with automatic meter readings. After numerous phone calls, the company still hasn't sent an engineer out to fix the meter and I am not able to take a meter reading as nothing displays on it. Absolutely useless company”

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Posted 3 years ago

Hi Iveta, Thanks for taking the time to leave us a review. I'm sorry to hear that your smart meter still isn't sending us automatic readings. We can have another look into this for you, raise a complaint and write you a letter directing you to the Ombudsman if need be. Please can you email us at feedback@bulb.co.uk with a summary of the issue so that we can get this sorted? Many thanks, Niamh

Posted 3 years ago

“Bulb give great customer service and always reply back to emails”

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Posted 3 years ago

“changed to bulb energy ,very informative,and a young lady called prinal was very helpful”

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Posted 3 years ago

“I am very new to Bulb, they seem ok so far apart from raising the cost soon after joining. Time will tell.”

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Posted 3 years ago

“Days after switching you increased the price. I think that is disingenuous”

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Posted 3 years ago

Hi Pieter, Thanks for taking the time to leave us a review. I'm very sorry about the price rise. We had to increase our tariffs due to a significant increase in the wholesale price of electricity and gas. You can read a bit more about this here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 I'm sorry that you feel misled by this situation. I promise that this is not due to the fact that you'd just joined us, but we had to increase prices across the board. We always give 30 days notice so that members can decide whether to stay with us. Any questions, please do email us at feedback@bulb.co.uk. Many thanks, Niamh

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews