Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having just changed my heating from a coal-fired back boiler to a new gas boiler, which entailed a new gas supply to the house, l asked Bulb to come and fit a meter. As the cheapest option, [for me] was a "smart" gas meter, that is what l requested, and gave Bulb all the info requested, including that my new supply was medium pressure. That smart gas meter also meant my electric meter needed changing to a smart one, which l reluctantly agreed to, as it has no advantage to me. At the first attempt, an engineer came out to fit both, but was unqualified to work on med. pressure gas, so l refused him entry to change the elec meter. Second visit, a week+ later, ditto, despite phone calls to Bulb, reminding them about gas pressure, with same result. Third visit, another week+ later, the same engineer phoned first, told me he was given the same instructions again, so as he could not fit the gas meter, he wouldn't be coming. Fourth visit after more irate phonecalls, a gas board emergency engineer turned up, fitted a "dumb" meter, c/w ECV governor, and left, three and a half weeks after the initial visit, during which time l'd been without heating, and since the new system was fitted in line with the second visit, without hot water as well. As l am 71 years old and live alone, l would give no stars if l could !!!!”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review, I am very sorry to hear about the issues you've had when trying to get a gas meter new connection. At Bulb, we always aim to provide the best possible service but it sounds like you have not received that here. I have sent you an email from myself so if you wanted to discuss this further you can get back to me there. All the best, Katie

Posted 2 years ago

“One of the worst companies I've ever had the displeasure of dealing with. No one communicates and they constantly send me threatening reminders of bills I've already paid. Avoid, Avoid!!”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review, I am sorry to hear about your poor experience. At Bulb, we always aim to provide the best possible service and it sounds like you have not received that here. Please can you send an email to feedback@bulb.co.uk with your account details and the reference RIO090422? We can then look into any issues you've had and address them for you. All the best, Katie

Posted 2 years ago

“Lovely and helpful people working there, responded quickly to my email queries. I didn’t give 5 stars because when I experienced my problem, it was on a Friday night and the numbers provided to contact led to an automated voice with no option to get through to anyone, even though the contact details were advertised as emergency numbers. I only received an response by email. Sometimes customers would prefer to call in to get immediate assistance.”

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Posted 2 years ago

“I am extremely happy with bulb been with them for 4 years and don't want to switch. They really care about their members”

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Posted 2 years ago

“Professional”

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Posted 2 years ago

“Very good service.”

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Posted 2 years ago

“I am generally happy with Bulb.It has been disappointing though that Bulb have not been able make my first generation smart meter work and will NOT provide me with a generation 2 meter.I thought Smart metering was a flagship government policy and here am i submitting manual readings all the time!”

Helpful Report

Posted 2 years ago

Hi Timothy, Thanks for taking the time to leave us feedback. Bulb never installed the first generation of smart meters because of the flaw in their system. As I'm sure you are aware when you switched away from the supplier that installed your smart meters they lost their smart funcatinalty. This is an industry-wide issue. We are working with the smart manufacturers and smart network to update how we communicate with the first generation smart meters, this should allow us to start taking smart readings automatically and provide you with other benefits of smart such as daily usage graphs. We have already started to successfully enroll first-generation smart meters onto the smart network and so hopefully we will connect your meters in the future. We can replace your meters with second-generation smart but there is a charge for this and it can be expensive. If you would like to discuss this further then please send an email to feedback@bulb.co.uk with the reference number RIO300322. One of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 2 years ago

“Good response to questions . Has been good prices but going up soon”

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Posted 2 years ago

“The staff at Bulb listened what I had to say and resolved it for me.”

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Posted 2 years ago

“Excellent communication, easy to use account, always helpful.”

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Posted 2 years ago

“Excellent customer service. Nothing was to much trouble.”

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Posted 2 years ago

“With the problems I had, it was dealt with efficiently, good service and I did not have to wait all day on the phone waiting”

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Posted 2 years ago

“Bulb have been excellent since I joined them a few years ago. Their customer service is excellent, very helpful, pleasant staff.”

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Posted 2 years ago

“I would rate Bulb higher if they would provide me wit an Off-Peak tarriff”

Helpful Report

Posted 2 years ago

Hi Robert, Thanks for taking the time to leave us a review. As you left your details I have sent you an email myself regarding the issue you have mentioned above. Feel free to reply to me there should you wish to discuss this further. All the best, Katie

Posted 2 years ago

“All as expected.”

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Posted 2 years ago

“Excellent support in these difficult times - well done.”

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Posted 2 years ago

“Great customer service. Good online services.”

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Posted 2 years ago

“On the two occasions I have had to contact bulb, the response has been very quick. Always very helpful and friendly and quick to come back with the information requested”

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Posted 2 years ago

“Very friendly and helpful staff. Interst site for info and meter readings very good and easy to use”

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Posted 2 years ago

“What I like most is that, when phoning, I get through to a person rather than being given endless options that go round in circles. In addition, they are very polite and take extra time to make sure the customer's query has been answered fully.”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews