Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorted things out for me by the end of my call to them”

Helpful Report

Posted 2 years ago

“Very helpful when sorting out my payments and changing my bills”

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Posted 2 years ago

“I’m satisfied with your service. Customer service was very kind, good communicator, polite and helpful. I received my credit refund immediately where I really made it most. Thank you.”

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Posted 2 years ago

“This was just a short email exchange, but perfectly satisfactory. Thank you.”

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Posted 2 years ago

“Doing what they can in these trying times , Can only do what government says”

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Posted 2 years ago

“Inconsistent service.Eventually got through to someone who gave great service. Alison.”

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Posted 2 years ago

Hi, thank you for writing your review of Bulb on Reviews.io. I'm really sorry for your experience, and that you’re unhappy with the inconsistent responses from our energy specialists Member service is something that we're incredibly proud of, as we understand how important it is to receive a speedy response to your queries. We’re constantly hiring new staff and training our current team to support this. You mentioned you then had great service. I have sent you an email if you want to discuss anything further on your account.

Posted 2 years ago

“Bulb refunded my over payment in less than 24 hours…please do not change your provider.. staff provide fantastic customer care.. incredible..cannot fault them..”

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Posted 2 years ago

“Sorted out my electric meter reading problem very efficiently.”

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Posted 2 years ago

“My experience of being suppied with electricity by Bulb is absolutely positive. I have been kept informed of the changes that have been taking place recently, and I have found their website to be first class. The process has been completely trouble free from the beginning. A well managed company in my opinion.”

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Posted 2 years ago

“Would recommend Bulb to family & friends, always up to date with any new information & always answer e.mails straight away, keeps you updated.”

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Posted 2 years ago

“Very quick and polite customer service”

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Posted 2 years ago

“got through on the phone quickly and resolved issue very fast. the person on the phone was very helpful and frendly had no problems”

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Posted 2 years ago

“Did on line chat with Bulb yesterday. Query sorted almost immediately. Refund into bank account today. Excellent customer service. Thank you.”

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Posted 2 years ago

“I am very happy with this energy provider they are all good and quick to help with all your needs”

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Posted 2 years ago

“Excellent service and a genuine desire to help in difficult circumstances”

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Posted 2 years ago

“Excellent service and a genuine desire to help in difficult circumstances”

Helpful Report

Posted 2 years ago

“very quick to respond to queries and resolved my issue the same day.”

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Posted 2 years ago

“Dealt with my issue very quickly and no hassles”

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Posted 2 years ago

“Great service over the phone to solve excessive increase in monthly direct debit charge from October”

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Posted 2 years ago

“simple clear communication, keep you well informed as to whats happening , particularly during these difficult times”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews