Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service By far the best provider there is today”

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Posted 2 years ago

“Good understanding and support”

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Posted 2 years ago

“Very helpful, great to be using green energy and at the moment prices are fine.”

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Posted 2 years ago

“Never had any problems,excellent service”

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Posted 2 years ago

“Very helpful & supportive with my payment plan”

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Posted 2 years ago

“Im not using bulb as my supplier yet they have made up a fake invoice and instructed a collection agent LCS to demand payment for units ive paid to EDF they won't cancel or apologise just demand i pay! Totally Dishonest company”

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Posted 2 years ago

Hi Robert, Thanks for taking the time to leave us a review. I am sorry to hear about this. It sounds like there could be some confusion over your address and who your supplier is. It is likely that either Bulb or EDF has the address down incorrectly and so this could be causing these issues. It is quite important that we get this sorted for you as soon as possible. I can see you also left us a review on Trustpilot and a member of my team has reached out. Please get back to us there so we can get this resolved. All the best, Katie

Posted 2 years ago

“Quick response times and very helpful”

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Posted 2 years ago

“Online account and app are easy to understand. Good service”

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Posted 2 years ago

“Team of staff very helpful and courteous. But it took a lot of waiting to get through to them on the phone”

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Posted 2 years ago

Hi Aziz, Thanks for taking the time to leave us a review, I am sorry to hear you experienced a long wait time, we try to keep our queue as short as possible but we can experience busier periods at times. All the best, Katie

Posted 2 years ago

“Alway informative as to billing and available tariffs, a pity they have gone into administration, however a greater regret that the CEO has continued to receive and accept his considerable salary propped up by the government and tax payers money. Is not the current gaining of the company mainly his doing despite the huge increases in fuel costs to the suppliers.”

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Posted 2 years ago

“Shocking. Won't reply to my emails and when I ring I get cut off mid sentence. EDIT Since this review bulb have contacted me and have sorted my issues out very quickly”

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Posted 2 years ago

Hi there, Thanks for taking the time to help us improve our service by leaving a review. I'm really sorry to hear that we’ve let you down on this. We always aim for the highest level of service, and it seems like you haven't experienced that with us recently. I’d really like to take a look at your account and see what I can do to improve your experience with us. I’d also like the chance to speak to the agents who managed your case so I can make sure that they receive additional training. Then we can ensure other members in your situation receive better service in the future. I have sent you an email directly from myself so we can discuss this further, please reply back to me there. All the best, Katie

Posted 2 years ago

“Lady was great and very helpful”

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Posted 2 years ago

“Expensive”

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Posted 2 years ago

Hi Wioletta, Thanks for taking the time to leave us a review. I am sorry to hear you are finding our prices expensive. Unfortunately, wholesale costs have quadrupled over the past year and so our tariff increased on April 1st. With this increase, you may be noticing your monthly statements are higher than expected. If you are having any issues with paying please let us know as we have a few options that might work better for you. I have sent you an email directly from myself so we can discuss this further, please reply back to me there. Take care, Katie

Posted 2 years ago

“The representative was very professional and took her time to explain things step by step all the information was very easy to understand. All my questions were answered and was not rushed to end the conversation.”

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Posted 2 years ago

“I made a mistake at looking at my my payments I sent bulb a message very quick at responding but it was me who made the mistake not bulb I also sent an apology”

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Posted 2 years ago

“The termination of the call to the Bulb Contact number by "Lisa" was unexpected and unexplained”

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Posted 2 years ago

Hi Val, Thanks for taking the time to help us improve our service by leaving a review. I'm really sorry to hear that we’ve let you down on this. We always aim for the highest level of service, and it seems like you haven't experienced that with us recently. I’d really like to take a look at your account and see what I can do to improve your experience with us. I’d also like the chance to speak to the agents who managed your case so I can make sure that they receive additional training. Then we can ensure other members in your situation receive better service in the future. I have sent you an email directly from myself so we can discuss this further, please reply back to me there. All the best, Katie

Posted 2 years ago

“Ridiculous bills and very inconsiderate company. Nobody should sign up to bulb I mean nobody .”

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Posted 2 years ago

Hi there Thanks for taking the time to leave us a review. I’m really sorry about the issues you've had with us. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that. I would like to look into your account so I can help with any issues you might be having with the billing. I have sent you an email directly from myself so we can discuss this further, please reply back to me there. All the best, Katie

Posted 2 years ago

“Excellent provider, cares for the environment and for its customers”

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Posted 2 years ago

“Before the Energy crisis I would have given 5 stars, but unless my cost of fuel is reduced dramatically I will only give 4 stars. But I am impressed with the way you have conducted yourself and the care you have shown to us.”

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Posted 2 years ago

“Please avoid this company. The customer service if awful, you wait for hours until they want to speak with you. Once connected you completely forgot what you want to say. Everytime when I called them I had different answer from them. Not reliable company.”

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Posted 2 years ago

Hi Seb, Thank you so much for taking the time to share your feedback with us. I’m really sorry about the issues you've had with us. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that. I would like to look into the service we have provided here to see what went wrong and how we can improve for next time. I would also like to help with any account queries you are still waiting to get resolved. I have sent you an email directly from myself so we can discuss this further, please reply back to me there. All the best, Katie

Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews