Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service from start to finish. Left without a gas supply for 9 weeks. I have a 5-year-old child and was not able to use my cooker, heat my home or wash my daughter with warm water. There was one screw-up after another with bulb, every time a different staff member confirmed that another employee had made a mistake, yet never any resolutions. Even now almost 3 months later I am still trying to get this resolved. Customer service staff even went as far and hanging up on me. Awful customer service. Do not use bulb. I cannot express how bad they are. I never write reviews. This should give you an idea of how bad my experience has been.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry to hear about the poor experience you have had with us. At Bulb, we aim to provide the best possible service and it sounds like you have not received that. You should not be without gas for as long as 9 weeks and so this needs to be fully investigated. To do this it would be best we raised a complaint on your behalf, this way we can look into if any compensation can be offered. To start this process please can you email your account details across to feedback@bulb.co.uk. One of our team will then pick that up and we can go from there. All the best, Katie

Posted 2 years ago

“Best energy supplier company. Love bulb.”

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Posted 3 years ago

“Bulb always sort out any issues quickly. Great energy provider”

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Posted 3 years ago

“Very happy with the result of the phone call”

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Posted 3 years ago

“I was very impressed by the way the two agents tackled my question.. I believe guys you’re doing a great job with great staffs in your company.. Wish your company to be more prosperous in the future .. Thank you”

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Posted 3 years ago

“The company, I hope, will survive the ongoing energy problems. They offered me my standing credit balance when I queried their very existence due to the aforementioned problems. I truly hope you continue delivering my energy supplies. Tom Curran.”

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Posted 3 years ago

“Courteous and helpful”

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Posted 3 years ago

“I have always found Bulb to be a reasonably priced electricity and gas supplier”

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Posted 3 years ago

“Very good service asked for a refund as I was in credit no hassle money put in my bank a few days after requesting”

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Posted 3 years ago

“The members of the team I spoke to were Rey friendly”

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Posted 3 years ago

“Great app made simple to use for registering readings”

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Posted 3 years ago

“I personally have great reviews about Bulb they are a great company to be a customer great 👍 online app”

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Posted 3 years ago

“I am with Bulb from last 3 years and recently moved to a new property that has a smart meter but no In-Home Display Unit (IHD). Bulb team is not willing to provide a replacement IHD. It's Ok for the customer service if I leave Bulb because of this. Bit strange behaviour as they are ready to let go an old customer (from last 3 years) but not willing to provide replacement IHD (which must cost around £15-£20)”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry we have not been able to send you a new IHD. We can only send out new displays for meters that are compatible. If you have first-generation smart meters or meters that are not connected to the smart network then we wouldn't be able to send out a display as it would not work. Instead, if your meters are sending us smart readings then I would suggest using the usage graphs on the Bulb app as these display similar information to the IHD's and can provide insights into your usage. If you would like me to look at why we can't send a display and set you up for the usage graphs then please email feedback@bulb.co.uk. We can then take a look for you. All the best, Katie

Posted 3 years ago

“A bit hit and miss I find with Bulb, it depends on who you are lucky enough to speak to as some advisors are very good in understanding your query while others seem hell bent on pushing their agenda whatever your concerns. I will be staying with them for the present due the Government guidelines on tariffs which cannot go above the current amount for existing customers but the gloves are off for any new ones which also applies elsewhere I understand.”

Helpful Report

Posted 3 years ago

Hi, Thanks for taking the time to leave us a review, I am sorry to hear you do not receive the same level of service each time you get in touch. At Bulb, we aim to provide the best service we can and so it sounds like you have not experienced that. I am happy to discuss any issues further with you. Please email feedback@bulb.co.uk if you wanted to chat about this more. All the best, Katie

Posted 3 years ago

“Bulb is the energy company equivalent of the door to door conman that robs old ladies. They act nice, get you on board then change their price 5 months in. Then backdate the price change, hit you with a lump sum bill and say pay now so you continue making the monthly payment that’s just trebled. They don’t charge a fee for leaving but you won’t be able to leave until you pay all that money they just robbed off you. If you don’t pay and think “il see you in court bulb!” They will say you don’t want a court hearing and continue on. They’re a criminal company!”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry to hear you have had a poor experience. At Bulb, we aim to provide the best service and it does not sound like you have received that. We have a variable tariff and so our prices change depending on the market price. Recently as wholesale prices have increased we have had to increase our tariff as we cannot absorb these higher costs. It sounds like you are concerned your usage has been incorrectly charged on a higher tariff, I am happy to take a look into this for you. If you could email feedback@bulb.co.uk then we can take a look. Take care, Katie

Posted 3 years ago

“Excellent service, would highly recommend”

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Posted 3 years ago

“I have been with Bulb for 3 years and was so pleased with them, I went back to them when I moved 2 months ago. It is so refreshing to phone the company and get a quick answer and deal with knowledgeable staff and their website is very user friendly.”

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Posted 3 years ago

“Bulb corrected a simple administrative error quickly, without fuss. Service fine for a couple of years now. All good.”

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Posted 3 years ago

“An exceptional company for utilities. Using their app is easy and our house move was made simple.”

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Posted 3 years ago

“Nice to be able to get through to someone and satisfied with service from a new customer as myself”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews