Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service throughout our difficult transition.”

Helpful Report

Posted 2 years ago

“Sent me wrong reading making my account over draw by 1400 pounds when I am 800 pounds in credit”

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Posted 2 years ago

“Very nice people in customer service but not good at delivering what they promise. Waiting for my refund for nearly three weeks. Not an inconsiderable sum either!!!”

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Posted 2 years ago

“hi I am sorry but the way we have been treated by bulb is beyond words they don't seem to communicate with each dept sending debt letters out when there is no reason to, its been very upsetting its been going on for months very disappointed with this company, you just get passed about with false promises that someone will sort it out and it still goes on.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry for the poor experience you've had with us regarding debt communications being sent out to you. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 2 years ago

“Don't use this company they never pay you any credit or money that is owed to you when you move house also won a ombudsman investigation where I was awarded £110 never got paid either so I'm total I was ripped off for £160 stay well clear of this company”

Helpful Report

Posted 2 years ago

“I can’t comment on their prices but they answer the phone quickly and are good people to deal with. I have been a customer for 18 months, it is all renewable energy and I have been really happy.”

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Posted 2 years ago

“We have just moved over to Bulb Energy from Scottish Power and the lady that I spoke to was so helpful and a credit to your company. Think her name was Pretty, and she was pretty damn good. So nice to speak to someone that knows your needs.”

Helpful Report

Posted 2 years ago

“Bulb staff have been helpful with all my enquiries in what must be a very difficult work situation. Thank you Bulb, I hope your company survive these troubled times. Best wishes. Barrie Deane”

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Posted 2 years ago

“Excellent customer service”

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Posted 2 years ago

“Bright service and excellent customer service too”

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Posted 2 years ago

“Great experience so far”

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Posted 2 years ago

“Excellent friendly experienced staff Always willing to assist and advice when contacted”

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Posted 2 years ago

“Polite professional staff. Responsive to emails. Early days yet but hoping for a good experience”

Helpful Report

Posted 2 years ago

“Always attended swiftly to overpayment issues”

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Posted 2 years ago

“Very good at keeping in touch, easy to use web site.”

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Posted 2 years ago

“Always found responses to any queries fast and friendly.”

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Posted 2 years ago

“I have been with bulb many years and couldn’t find any reason to switch. The service and prices are always very good.”

Helpful Report

Posted 2 years ago

“Accurate smart meter readings each month. Very high customer credit during the summer months which has evened out during the winter.”

Helpful Report

Posted 2 years ago

“Very prompt and precise response to a recent query.”

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Posted 2 years ago

“Very helpful”

Helpful Report

Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews