Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bulb was easy to use to swop over supplier and billing is easy to understand”

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Posted 3 years ago

“Bulb was easy to use to swop over supplier and billing is easy to understand”

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Posted 3 years ago

“Ive changed over and it’s the best decision ive made. Ive saved money already in the short time ive been with them”

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Posted 3 years ago

“Only been with them a few months but happy so far hence the 4 stars.”

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Posted 3 years ago

“Have had more information about my account then I ever had from my previous provider and would recommend Bulb to anyone.”

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Posted 3 years ago

“18 months on and still no smart meters installed just keep getting fobbed off with 'not in my area yet but will be soon'. I'm currently sorting out switching.”

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Posted 3 years ago

Hi Rebecca, Thanks for leaving us a review. I'm sorry you're not yet able to have smart meters installed - we want as many people to have smart meters installed as we can, and we're currently working on any of the issues that are stopping our members from being able to have smart meters installed. If you would like to discuss this further, feel free to send us an email to feedback@bulb.co.uk and we can take a look into this for you. All the best, Lou

Posted 3 years ago

“Really helpful on the phone and go out of their way to help:-)”

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Posted 3 years ago

“It was really quick and easy to sign up, and so far I'm paying less for renewable energy than I was with my previous supplier - satisfied customer.”

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Posted 3 years ago

“Excellent company to deal with.Customer service is 10/10.Also my bills are cheaper”

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Posted 3 years ago

“bulb arranged the whole electricity provider transfer painlessly”

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Posted 3 years ago

“Brilliant service and communication best web site by far pricing is not everything”

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Posted 3 years ago

“A smooth and straightforward transition from my previous supplier. So far so good.”

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Posted 3 years ago

“Price went up as soon as we changed over, difficulty getting info on smart meter connection”

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Posted 3 years ago

Hi Alan, Thanks for leaving us a review. We're sorry for the unfortunate timing of this price change. We always give our members 30 days notice in advance of a price rise before it goes into effect. Suppliers change their tariff throughout the year. Unfortunately, we can’t give you advance notice because of this. Also, I'm sorry you're having issues with you smart meter. Would you be able to send us an email to feedback@bulb.co.uk with your account details, so we can look into this for you? All the best, Lou

Posted 3 years ago

“Been with bulb for 9 month have seen a good reduction in my bill”

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Posted 3 years ago

“Affordable energy that you can keep a track of on a user friendly APP. Bulb keep you informed regarding their prices and your usage so there's no unexpected bills .”

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Posted 3 years ago

“So far so good ,very informative in keeping us up to date”

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Posted 3 years ago

“I love being a bulberino. It’s so much easier having one simple package where you don’t get bamboozled with jargon; they have a great app that makes providing a meter reading a breeze; and most importantly, you feel like you’re makibn a positive choice for planet earth.”

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Posted 3 years ago

“Simple to swap over to them handled everything and not had any problems since plus a lot cheaper that who I was with before”

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Posted 3 years ago

“HAVE TO PREPAY A WHOLE MONTHS BILL, JOINED THEM AS THEY OFFERED A REASONABLE PRICE, THEN THEY INCREASED THE GAS AND ELECTRICITY PRICE TWICE IN 3 MONTHS. JUST DOING COMPARISSONS NOW TO CHANGE TO ANOTHER SUPPLIER, FOUND 6 SUPPLIERS ALL CHEAPER THAN BULB.”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. We’re sorry to have put prices up twice in a short period of time. Gas and electricity wholesale prices have risen have surged to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. You can read more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Ive changed over and it’s the best decision ive made. Ive saved money already in the short time ive been with them”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews