Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only had one sad occasion when a bulb representative let me down, but it hasn't occurred again tho...but since them bulb representatives have always gone the extra mile to help out whenever I needed assistance. Thank you, have a great month ahead. 💯🙏🏿😇 BLESS”

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Posted 2 years ago

“Excellent company no complaints as of now very happy”

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Posted 2 years ago

“Thank you that you respect your customers and there is speed in the service”

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Posted 2 years ago

“Amazing customer service, eco friendly green energy at the most affordable price.”

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Posted 2 years ago

“It's been really good that I chose bulb to supply my gas& electricity please keep it going.”

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Posted 2 years ago

“Initial experience to the call centre was awful However subsequent communications with Ed was excellent and system looks very good from a user viewpoint”

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Posted 2 years ago

“My tenant was very pleased with the service and was it not for the current difficulty I’d stay with you. Your service regarding handing the property and supply back to me has been outstanding particularly in your difficult times. Regards”

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Posted 2 years ago

“I have always found Bulb to be very fair with their pricing structure. I hope they can overcome their current problems which would appear not to be of their own making and continue trading”

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Posted 2 years ago

“cheapest supplier, excellent customer service”

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Posted 2 years ago

“I was originally with Scottish Power when I moved into my property 14 months ago. They were seriously bad and were charging me wrong for electricity. Bulb sorted it out quickly. More recently I had built up a substantial credit of £490 and so I requested a lower monthly payment. This was approved within 30 minutes with a repayment of £360 which was paid into my account last Tuesday and within 2 days.”

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Posted 2 years ago

“Very good service so far.”

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Posted 2 years ago

“Such a shame Bulb has gone into administration. Great provider. Would have recommended 100%.”

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Posted 2 years ago

“I enjoyed the service of this company particularly using their App for my readings. I am sorry they are going into administration! I hope the new provider will be as good .”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“Huge fan of bulb they have been super cheap and helpful , easy to reach when I’ve needed to contact them and that’s usually because I’ve got credit to put back in the bank and I’ve recommended many a new customer .”

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Posted 2 years ago

“Great provider. So easy to deal with everything over the app!!!!”

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Posted 2 years ago

“They are very friendly and very helpful specially customer service guys 👍”

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Posted 2 years ago

“Just moved in a rented property only to find out that it as a pay as you go metor Not what we wanted and after the first week it seems like we are paying over the odds for our Electricity ie our old place use to cost £45 pounds PM for gas and electricity Here £24 + PW for Electric only 100% increase not happy !!!”

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Posted 2 years ago

Hi James, Thanks for taking the time to leave us a review. I am sorry to hear you are not happy with the prepayment meters. You are correct that they are slightly more expensive as our direct debit tariff is a little cheaper. You may also be finding it more expensive as the cost of energy has gone up and so our tariff increased on 01/10/21. We can look at exchanging your current meter for a smart meter which we could set up on a direct debit mode so you would be paying monthly. If you would like me to look into this then please send an email to feedback@bulb.co.uk. In this could you outline the issue and include the reference RIO011221. All the best, Katie

Posted 2 years ago

“The contact at Bulb handled our update very efficiently and sensitively. Often justifiably, utility suppliers attract bad press due to poor customer service - my experience is Bulb is very different and I hope they can get through the current difficult trading environment. Simon - Bristol”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews