Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice customer service”

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Posted 3 years ago

“I was with another large energy company before Bulb and found dealing with them stressful and expensive. In contrast Bulb are super-efficient and my energy matters are completely stressless now. Weirdly my bills have considerably reduced too which makes me wonder what my old company were up to…..I recommend Bulb 100%”

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Posted 3 years ago

“Very happy with bulb, customer service good when I’ve had a query, only thing the costs of electricity has went up twice this year hope it will come down soon but overall I would recommend this company”

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Posted 3 years ago

“I have been pleased with the service from bulb”

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Posted 3 years ago

“they have a very friendly and efficient system and highly competitive rates”

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Posted 3 years ago

“Absolutely dreadful. Avoid at all costs. I have been overcharged by at least £2,000 and haven't had a refund or a proper reply to my many emails. Appalling.”

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Posted 3 years ago

Hi Antony, Thanks for leaving us a review. I'm sorry to hear this and I would like to make sure that this is resolved for you. So we can make sure this gets sorted for you, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 3 years ago

“I was with bulb for years then I had a door sales person talk me into changing, I was disappointed with what I had done that I changed back as soon as I was able. Stay with bulb.”

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Posted 3 years ago

“Signed up to Bulb and had a price increase before I'd made my first payment 😑”

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Posted 3 years ago

Hi Jamie, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March. You can read more about the reasoning behind this on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“DO NOT TOUCH they make it impossible to give u a simple quote they mind as well ask your bra size, shoe size etc for all the personal details they ask”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. We do have to ask for some details in order to generate an accurate quotation. You can generate a quote solely based off of your address and size of your property, however we would recommend you put in your estimated annual usage from your current supplier too, so we can generate a more accurate quotation for you. If you would like to discuss this further with us, you can email us at feedback@bulb.co.uk. All the best, Lou

Posted 3 years ago

“Efficient, great service, easy to communicate.”

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Posted 3 years ago

“Its great they use green energy and that was one of the reasons i picked them. Billing is easy and i do meter readings to improved the accuracy of the monthly charges. My only negative is in the last 5 months the prices have increased twice”

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Posted 3 years ago

“Only been with Bulb since middle March 2021 but already seen a price increase (standing charge from April which they should have known about a month previously when I joined and which they should have at least warned me about or even factored into the monthly cost at that time), and now they're asking for further increase (on June 2021 statment) even though my account is over £100 in credit! The reason they give for the proposed increase is that on each of 2 days (May 16th and June 16th) I used more gas than usual. My response is that gas usage inevitably fluctuates on a dai;y basis and this is not a reasonable excuse to peopose an increase to costs. I've not been with them long enough yet to guage how genuine their promises are. Feeling a little disappointed at this stage.”

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Posted 3 years ago

Hi Oly, Thanks for leaving us a review. We’re sorry to put prices up for the second time in a short period of time. Unfortunately, we're not able to give our member's any prior warning of price change announcements. However, we do let you know about the changes 30 days before the new tariff takes effect. Also, as we don’t have fixed-term contracts, or charge exit fees, you’re free to change suppliers at any time. You can read more about this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 If you would like to discuss this further or have any other questions, please don't hesitate to get in touch with us via email at feedback@bulb.co.uk. All the best, Lou

Posted 3 years ago

“Very efficient company, meter readings always requested on time,”

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Posted 3 years ago

“A very quick smooth transition”

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Posted 3 years ago

“Am not sure if the customer service team are really customer focused. They seem confused and hardly understand your query. You end up going over and over and over the same question”

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Posted 3 years ago

Hi Iries, Thanks for leaving us a review. I've been able to find your account from the email address associated with your review, and I can see that there was some miscommunication regarding your meter exchange that led to a poor member experience for you. I'm sorry for this, and I can see that my colleague has also raised a complaint for you to this end. If you do require any more help with this, you can reply to my colleague's last email and they'll be able to help you directly with this. If there is anything else that you would like any help with, feel free to get back in touch with us. All the best, Lou

Posted 3 years ago

“Money saving company. Very understanding, more generous than the government when times are hard.”

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Posted 3 years ago

“Just transferred to Bulb. No issues and done with no fuss.”

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Posted 3 years ago

“Excellent service, only leaving as I want a fixed rate now”

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Posted 3 years ago

“Transfer from old supplier to Bulb was efficient and painless, first time switcher tariff what we were looking for”

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Posted 3 years ago

“Bulb is an efficient customer-friendly service which offers energy at a competitive rate. It has green credentials and I recommend it to all households”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews