Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They advertise the quickest way to get in touch is by live chat, think again i was number 10 in the queue,its easier to get an appointment with your GP”

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Posted 2 years ago

Hi Alan, Thank you for sharing your experience of our member service. We want to apologise that we haven't been able to get back to you as quickly as we would have liked. Member service is something that we're incredibly proud of, as we understand how important it is to receive a speedy response to your queries. We’re constantly hiring new staff and training our current team to support this. I've sent you an email directly from myself, so if you want to discuss your issue then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd Reviews.io Team

Posted 2 years ago

“I have always had very good customer service from Bulb.”

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Posted 2 years ago

“Very quick to respond and address any issues”

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Posted 2 years ago

“Gone downhill. Stupid & ineffectual customer service. Rip off prices. Time wasters... avoid..”

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Posted 2 years ago

“My email query was dealt with quickly and professionally. The customer service team responded within 24 hours. I was extremely pleased with the service.”

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Posted 2 years ago

“I had a problem entering my meter readings on line. This was resolved very quickly and satisfactorily”

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Posted 2 years ago

“I've asked numerous people to contact me and solve my problem no joy 😕”

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Posted 2 years ago

“Have been with bulb for a number of years and never had any problems with them. I'm moving home and had a query with regards to credit that has built up on my account and the response from the customer service adviser couldn't have dealt with and resolved it any more quickly, excellent customer service.”

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Posted 2 years ago

“helpful chat online with customer service”

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Posted 2 years ago

“Good online App Good Customer Service No real problems so far”

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Posted 2 years ago

“I had big problems sorting my gas out. I was put through to leanne martin customer service. Wow what a star. Sorted everything for me.”

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Posted 2 years ago

“Leanne martin star”

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Posted 2 years ago

“Quick responses and polite manners”

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Posted 2 years ago

“Very promt, excellent service.”

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Posted 2 years ago

“I’ve been with bulb for a few years now and given the changes recently im so glad I’m still with them.”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“BEEN WITH BULB FOR ABOUT 5YS NOW GREAT CUSTOMER SERVICE,JUST HOPE THEY KEEP THE GOOD WORK UP”

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Posted 2 years ago

“Pleasant and polite to deal with.”

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Posted 2 years ago

“I was very impressed with Bulb's customer service. Immediate response to my email and carried out my request. Dan was polite, courteous and helpful ~ a credit to Bulb.”

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Posted 2 years ago

“No fuss energy”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews