Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking. Took 3 weeks for you to send me details on how to top up a prepayment smart meter and it was only resolved once I submitted a complaint.”

Helpful Report

Posted 1 year ago

“Very responsive to my request for a refund”

Helpful Report

Posted 1 year ago

“100% green electricity, offset gas and good regular communication.”

Helpful Report

Posted 1 year ago

“Never had a problem with Bulb in the time I have been a customer. Switched to them four (4) years ago and have only had to contact Customer Service once, my query was resolved quickly. Statements are easy to understand and as I have a smart meter I can check that I am paying the right amount each month.”

Helpful Report

Posted 1 year ago

“Excellent friendly , informative and productive customer service , Thankyou”

Helpful Report

Posted 1 year ago

“Customer service is helpful and quick response”

Helpful Report

Posted 1 year ago

“Very helpful when I rang”

Helpful Report

Posted 1 year ago

“Excellent staff very helpful and friendly”

Helpful Report

Posted 1 year ago

“Customer service is very good and the on-hold music is classy. A pity it is in the grasp of an octopus.”

Helpful Report

Posted 1 year ago

“All of my communication with Bulb has been efficient and responsive. The approach from all personnel, consistently over the years, has been fantastic - helpful and knowledgeable and they have retained my loyalty.”

Helpful Report

Posted 1 year ago

“Thank you for listening to my enquiry then dealing with it straight away : Marvellous back up Team .. Regards to all At Bulb .. DJM”

Helpful Report

Posted 1 year ago

“Thank you for listening to my enquiry then dealing with it straight away : Marvellous back up Team .. Regards to all At Bulb .. DJM”

Helpful Report

Posted 1 year ago

“Very helpful.”

Helpful Report

Posted 1 year ago

“Good no hassle service”

Helpful Report

Posted 1 year ago

“Bulb have always been very helpful with any queries or issues. I've used the Chat option and they respond fairly quickly.”

Helpful Report

Posted 1 year ago

“Very professional”

Helpful Report

Posted 1 year ago

“I think this company is so poor I have been on the phone on Friday to them and I am awaiting a email for pay as you go and still no email.I have emailed yous phoned yous spoke on live chat and I am no further forward. I get billed 15 pound for a late payment bill that I haven’t had but now that’s been cancelled. I wouldn’t recommend bulb to anyone”

Helpful Report

Posted 1 year ago

“Never had any reason to contact bulb with any problems as I haven’t experienced any with them … easy app to send readings and get information from”

Helpful Report

Posted 1 year ago

“speedy courteous service well done”

Helpful Report

Posted 1 year ago

“Have needed to call Bulb twice; both times staff were engaging and knowledgable of their products and services.”

Helpful Report

Posted 1 year ago

Bulb is rated 4.1 based on 3,920 reviews