Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Im very happy with bulb at present may it continue”

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Posted 3 years ago

“Very good services! Thank you Bulb!”

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Posted 3 years ago

“Easy to understand billing with great stable prices 👍👍”

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Posted 3 years ago

“Bulb are helpful and it's easy to change from another supplier. I am paying a lot less for my gas and electricity so far. I am very satisfied.”

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Posted 3 years ago

“Been with them for 4 months, already two price increases . . . I'm currently paying over £75 for a 1 bedroom flat. avoid at all costs.”

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Posted 3 years ago

Hi there, We’re so sorry to hear you've been unhappy with our latest price increases. Our tariff reflects the wholesale cost of energy, which is why we've had to put prices up for the second time this year. Wholesale prices have surged to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. If you'd like us to take a look at your payments for you, please send an email to feedback@bulb.co.uk and we'll be happy to take a look. All the best, Team Bulb

Posted 3 years ago

“Not sure yet, I know my payments have gone up and it's been a month, so watch this space”

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Posted 3 years ago

Hi Joyce, Thanks for taking the time to leave us a review. When you signed up with us, did you enter your annual usage? If we don't have that, we estimate your monthly payment and this does need to be adjusted if you're using more. We have a duty not to let you build up debt in the account. We'll look into this - please can you email us at feedback@bulb.co.uk so that we can get this sorted? Many thanks, Niamh

Posted 3 years ago

“I have only been with Bulb for three months, but so far I am very pleased with the service they provide. I would certainly recommend them to family and friends.”

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Posted 3 years ago

“Easy, quick, great service, and good value!”

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Posted 3 years ago

“Very well looked after 👍”

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Posted 3 years ago

“For a new company am very happy about service keep it up”

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Posted 3 years ago

“Cheap & easy to switch. You also know you’re doing something good for the world.”

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Posted 3 years ago

“High rates and no smart meters”

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Posted 3 years ago

Hi Natasha, Thanks for taking the time to leave us a review. I'm sorry to hear you aren't happy with our tariff - our variable tariff reflects the wholesale cost of gas and electricity, so we always provide updates at our blog here if our prices need to change. https://bulb.co.uk/blog/category/price-watch We definitely do offer smart meters - you can find out more about getting smart meters installed at our website here: https://bulb.co.uk/smart-meters/ If you have any more questions, do drop us an email to feedback@bulb.co.uk. All the best, Team Bulb

Posted 3 years ago

“We transferred our account with Bulb to our new home for these reasons: Simple, easy to navigate website, excellent customer service and ethical energy supplier. Not currently the cheapest option for us but I'd rather stay put just for the quality of customer service provision.”

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Posted 3 years ago

“Can't fault them”

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Posted 3 years ago

“Absolutely hopeless customer service. At one point they held £48 from me despite admitting that they couldn't trace the money and they owed me it back. Won't be dealing with this company again.”

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Posted 3 years ago

Hi Harriet, I'm so sorry to hear about your experience here. We would never withhold money from our members, so I'd really like to get some more information about what happened here, and hopefully provide some more explanation. Could you please drop an email to feedback@bulb.co.uk please? All the best, Team Bulb

Posted 3 years ago

“Nothing is a problem everything is sorted in no time service is perfect”

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Posted 3 years ago

“Maximum stress free company easy app for topping up ! Excellent customer service im impressed 👏”

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Posted 3 years ago

“Decent price and the customer service team are always there to help”

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Posted 3 years ago

“i have been very impressed with the efficiency and smoothness of transfer to bulb. the communications have also been very clear”

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Posted 3 years ago

“Unfortunately not very impressed so far. Transfer didn’t go as planned. Although a smart meter is now installed, this does not seem to be recognised by the system. Shortly after having ( unfortunately partly transferred) prices have increased making it more expensive that my previous supplier.”

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Posted 3 years ago

Hi Ernst, Thanks for taking the time to leave us a review. I'm very sorry about the switching issues and the problem with your smart meter. We need to look into this for you - please can you send us an email at feedback@bulb.co.uk so that we can get that sorted? With regard to the price rise, we're sorry about that. We had to do this due to a significant increase in our wholesale costs and it's not a decision that we take lightly. You can read a bit more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 Any questions, please let us know. Take care, Niamh

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews