Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with bulb and like you can give monthly readings so you can keep on top of your usage. They’re cheaper than my old supplier too.”

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Posted 3 years ago

“Very happy with the service”

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Posted 3 years ago

“I will give a review AFTER 12 months dealing with you.”

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Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. You've given a 1* review - are there some things that we can help with? Please email us at feedback@bulb.co.uk so that we can solve any problems. Many thanks, Niamh

Posted 3 years ago

“Not had a problem with you”

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Posted 3 years ago

“Good prices, just not easy to use at all, website is absolutely awful and the app doesn’t even work”

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Posted 3 years ago

Hi there, I'm really sorry that your Bulb account isn't working as it should. Please can you send us an email at feedback@bulb.co.uk so that we can get this sorted for you? Many thanks, Niamh

Posted 3 years ago

“Not had a problem with you”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“You know where you are with bulb, they keep you informed and up to date.”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“very nice. I love energy and they provide this to my house.”

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Posted 3 years ago

“Cheap & easy to switch. You also know you’re doing something good for the world.”

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Posted 3 years ago

“So easy to swap and efficient”

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Posted 3 years ago

“Fantastic company. I moved address and stayed with bulb. Very nice customer service team 😊”

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Posted 3 years ago

“I like the idea of a single variable rate provided it is competitive. It was good when I signed up but so far it has increased twice and is not competitive. I have never experienced the price going down, does it ever happen?”

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Posted 3 years ago

Hi Norman, Thanks for taking the time to leave us a review. Sadly we've had to increase our tariffs twice over the last few months due to a significant increase in the wholesale cost of electricity and gas. This is not a decision that we take lightly and you can read a bit more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 We always give 30 days notice of any price change so that members can decide whether to stay or switch away. Our gas price decreased in 2019 but covid-19 has caused the wholesale costs of electricity and gas to soar. Any questions, please email us at feedback@bulb.co.uk and we'll get back to you as soon as we can. Many thanks, Niamh

Posted 3 years ago

“Great company”

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Posted 3 years ago

“Much better than my previous supplier. Better communication, always keep me informed, much cheaper (about £240 approx.per year cheaper). App is so easy to use and up to date with current status of my account. Would definitely recommend.”

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Posted 3 years ago

“Very good customer service”

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Posted 3 years ago

“Thankyou for sorting everything out.”

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Posted 3 years ago

“When I moved in they had a reading from the previous owner that was too low so they charged me £162 in my first bill for the previous owners energy. Then sent me notification that my tariffs were increasing. Nothing to recommend unless you ate taken in by their eco credentials.”

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Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I'm sorry that your opening statement was incorrect - we can update the account with the correct readings and issue you with a more accurate statement. Please can you email us with the correct readings at feedback@bulb.co.uk? We've had to increase our tariffs due to a significant increase in the wholesale cost of electricity and gas over the last year. You can read a bit more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 We always give 30 days notice so that you can decide whether to stay with us. Many thanks, Niamh

Posted 3 years ago

“Excellent support and service.”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews