Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with this company 👍🏻👍🏻”

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Posted 3 years ago

“Green energy. Pay in advance so never in arrears which is soooo good. Previous supplier kept us in debit and if we changed the direct debit payment they just put it back down again, never felt in control but had been with them for so long just went with the flow. We had a large bill to pay when we finally swapped. Thanks Martin Lewis.”

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Posted 3 years ago

“Not been with them long, but the transfer was very easy and the communication and billing have been fine so far”

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Posted 3 years ago

“Great company”

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Posted 3 years ago

“Very helpful people who sort out things”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“It seems you receive a quote which is affordable then your bill is higher and an increase is required. Why not quote a realistic monthly value so budgets can be sustained?”

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Posted 3 years ago

“Not sure why you are taking estimated readings got smart meters so tells you how much I’m using”

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Posted 3 years ago

“Bub is a fantastic choice if you want to move away from the big energy providers. Easy to use website and accurate billing. This is the second time I have been with Bulb after making a move to Avro Energy which ended up being a complete disaster and one I regret as I had to take them to the Energy Ombudsman due to their poor service. I can highly recommend Bulb if you are thinking of moving and if you are with someone like Avro Energy, make the move today and you will not be dissapointed.”

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Posted 3 years ago

“I find Bulb very good- easy to contact and very competitive rates - well pleased and so glad I changed provider”

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Posted 3 years ago

“Bulb - One of the best utilities i found until now.”

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Posted 3 years ago

“Service is generally fine, and great that they're fully green. But the customer service is incredibly slow, reactive and generally unhelpful. It's a pity as when it all goes well, it's good, but any issues and it's a overly difficult process to resolve due to the poor customer service”

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Posted 3 years ago

Hi Adam, I'm glad to hear that you're pleased with the renewable side of our service. However, it's disappointing to hear that you find our customer service slow to respond and unhelpful. We strive to make energy easier for all our members, and it's a shame to see we've not met those standards here. If there's anything at all could help with it regards to this feel free to send an email over to feedback@bulb.co.uk and I'm happy to lend a hand. All the best, Curtis

Posted 3 years ago

“Been with Bulb a while now and never had any bother with them.”

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Posted 3 years ago

“So far so good. Transfer from supplier with very bad customer service painless and smooth.”

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Posted 3 years ago

“Have been with Bulb for a several years now. No problems at all. Use it for myself and my mum. Always get reminders for my mum as she hasn't a smart meter. Saves a lot of hassle. Have not felt the need to change supplier.”

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Posted 3 years ago

“Excellent to deal with and would recommend for prices and customer service. Website is clear and easy to use.”

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Posted 3 years ago

“Best supplier I've ever had, my friends have it now too! :)”

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Posted 3 years ago

“Very efficient service and good communication”

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Posted 3 years ago

“We have had awful time with meters Julie”

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Posted 3 years ago

Hi Julie, I'm really sorry to hear you've had such a tough time getting the issues with your meters sorted out. Could you send an email to feedback@bulb.co.uk if you're still experiencing these problems and I'll make sure they're looked into? All the best, Curtis

Posted 3 years ago

“So helpful and the website is so easy to use I just type in every month my electric and gas usage and off I go so simple. Thank you BULB for making it easier.”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews