Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bulbs platform is innovative and modern. Excellent customer service. I love the app and how it functions, it really makes paying bills a lot easier.”

Helpful Report

Posted 2 years ago

“Been very happy with bulb, was very upset when they went into administration, but since the government have taken over things, the same great service has been provided . No complaints and when I compare what we are paying to what others are paying with other energy supplies, we have a much better deal”

Helpful Report

Posted 2 years ago

“First class service”

Helpful Report

Posted 2 years ago

“Very easy to understand excellent service and competitive price. What else can you ask for.”

Helpful Report

Posted 2 years ago

“Took the mick with my meter readings and changed my direct debit to £211 a month. I live alone in a 2 bed house. Do not recommended”

Helpful Report

Posted 2 years ago

Hi Jenny, Thanks for taking the time to leave us a review, I am sorry to hear you had issues with your meters readings, if you provide us with actual reads we should be using these for the billing. Regarding the changes to your payment, it sounds like we reviewed your payments ahead of our price change which happened on 01/04/22. We needed to review and increase our member's payments to make sure they are covering usage on the new tariff. I am happy to look into the readings and payments for you to make sure everything on the account is correct. Please email feedback@bulb.co.uk with your account details and the reference number RIO110422. One of the team will then be in touch with you. All the best, Katie

Posted 2 years ago

“Helpful and one can at least get a reply!!”

Helpful Report

Posted 2 years ago

“E V Tarrif between 2.00am and 6.00am is excellent wish the off peak electricity was for longer, e.g. 11.00pm till 6.00am because 4 hours is not enough time to charge my car”

Helpful Report

Posted 2 years ago

“I use Bulb because I have never had any problems, giving meter readings is easy and they anwser all emails quickly and friendly”

Helpful Report

Posted 2 years ago

“Quick and friendly customer service. Highly recommended!”

Helpful Report

Posted 2 years ago

“I have been with Bulb for many years. What attracted me was the fact that their electricity is green, renewable energy produced either by solar or wind. I have had solar panels for 11 years and have recently added storage batteries and and an EV charger. I charge my car using EV Tarrif over night, and the storage batteries last me through the night, they then recharge using solar when the sun rises. Any surplus electricity is exported to grid.”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“You can always speak to someone when you ring!”

Helpful Report

Posted 2 years ago

“I have always had excellent service from Bulb.”

Helpful Report

Posted 2 years ago

“Always very responsive and helpful. Normal response time is hours not days or weeks!!”

Helpful Report

Posted 2 years ago

“Always very responsive and helpful. Normal response time is hours not days or weeks!!”

Helpful Report

Posted 2 years ago

“Company are very easy to deal with and offer a very personal and friendly service.”

Helpful Report

Posted 2 years ago

“I have always had excellent service from Bulb.”

Helpful Report

Posted 2 years ago

“We have been with Bulb now for several years with no issues to report. Communication has always been positive. We really hope the Administration situation is sorted soon and we can stay long term with Bulb”

Helpful Report

Posted 2 years ago

“Incredible response time and service”

Helpful Report

Posted 2 years ago

“James was helpful and professional in dealing with a recent bill enquiry which shows the excellent service bulb provides”

Helpful Report

Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews