Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always helpful and generally friendly and give good advice”

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Posted 1 year ago

“Our dealings with Bulb since they took over our previous supplier have been satisfactory. The bills have been produced promptly using correct readings we have sent. It was unfortunate Bulb had to be taken over.”

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Posted 1 year ago

“Prompt reply and resolved problem”

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Posted 1 year ago

“Green energy and (usually) extremely helpful customer service.”

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Posted 1 year ago

“Customer service has been hit and miss since the administration had been declared. Sometimes long response times, sometimes no response at all- requiring further contacts with the given reason "The messages have not been getting to the appropriate staff". Most importantly though, the deal with gas and electricity has been satisfactory.”

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Posted 1 year ago

“Your operater she was very much nice speaking”

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Posted 1 year ago

“Bulb have always been very helpful and have always resolved my queries and more when needed.”

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Posted 1 year ago

“Bulb is a good provider also it has great staff who have helped me a few times with good relationship”

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Posted 1 year ago

“Always had a positive response whenever contacting Bulb. helpful, friendly and most of all quick clear response to question raised.”

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Posted 1 year ago

“I have been with Bulb for many years and have never had a problem. Always quick to answer any questions even answered my e-mail the other day within minutes.”

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Posted 1 year ago

“I have very good service from Bulb, with any query answered promptly and efficiently. I hope that Octopus will match these high standards.”

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Posted 1 year ago

“I have used numerous electricity companies and Bulb is singularly the best that I have ever dealt with. 😁 They are always friendly and helpful. They have one tariff and I don’t have to sign up to a contract. I want you to stay just as you are. 😁💙🌻”

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Posted 1 year ago

“Don’t sign up with this company, they have no idea how to run a business”

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Posted 1 year ago

Hi Mr Northam, Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry for the poor experience you've had with us. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Customer service is the worst!!! I was talking to a lady (unfortunately didn't ask her name on time) and after 15 minutes she hung up on me! Called again waiting a while before being connected to another lady who was so so rude! She could not find my name on the account when the previous lady found my name ok! I had to register myself again!? How is this possible?The lady was very unpolite and kept repeating the same thing over and over as if I had some problems understanding, I kept calm as I believe if they are rude you should just emphasise with them as they probably hate their jobs!I never experience such horrible customer service from an energy provider! I would consider changing to a different provider just for their horrible nasty customer service!”

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Posted 1 year ago

“Very poor 00”

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Posted 1 year ago

Hi, Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry for the poor experience you've had with us. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Fantastic company....Best deals by far.”

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Posted 1 year ago

“Good online service being able to reset your payments etc”

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Posted 1 year ago

“Good communication,and easy to understand .When l phoned with a problem, it was delt with quickly by a very pleasant and helpful person, who explained how the problem had happened, and reassured me that l nothing to be concerned about. Excellent service.”

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Posted 1 year ago

“Bulb staff have always been courteous and helpful ever since my husband died, and they reorganised my account with the minimum of fuss. This was particularly helpful at a time when I needed all the help I could get. Thank you.”

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Posted 1 year ago

“Bulb were a good company with green credentials and the administrators were ok until a recent billing issue which was resolved once I raised a complaint. I am pleased we are being moved over to Octopus I would have been furious if a none green company benefitted from my custom.”

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Posted 1 year ago

Bulb is rated 4.1 based on 3,920 reviews