Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication. Always helpful. Allow me to pay my bill my way. No complaints”

Helpful Report

Posted 1 year ago

“If you want to be financially challenged on a monthly basis join Bulb. They estimated my usage to cost £770 for January after giving them further readings the bill was calculated at £330. I instructed them not to take £770 and they told me the lowest direct debit they would accept was £390. So they took this then 2 days later withdrew £260. I tried to call them with no joy as there customer service is garbage. I am now going to instruct my bank that the 2nd withdrawal is a fraudulent transaction and that Bulb have stolen £260 illegally from my account. Thought I was doing my bit towards saving the planet but looks like I am just lining the pockets of the corporate elite. No wonder this company has gone to the wall their customer service is shocking. Wish I had never switched to this company.”

Helpful Report

Posted 1 year ago

Hi John, Thank you for taking the time to share your feedback with us here on Reviews.io. I am sorry that there had been some confusion regarding your direct debit payments as you switched from paying via a variable direct debit to going back to a set monthly amount. I appreciate this is frustrating and I would like to resolve this as soon as possible for you. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Service is discusting I moved in to my flat on the first of February my gas metre wouldn't work can't top it up they keep asking for photos and videos of the metre. It's been 17days and the gas metre still won't let me top it up I have no heating and no hot water but they just keep fobing me off. Can't wait to get it sorted then I am changing supplier 😡”

Helpful Report

Posted 1 year ago

“Good website. Easy to access information. Chat function fast, informative and accurate”

Helpful Report

Posted 1 year ago

“I have enjoyed excellent customer service with Bulb. Knowledgeable friendly staff have always been able to answer my queries with great satisfaction. I do hope the new company can provide the same level of service.”

Helpful Report

Posted 1 year ago

“Excellent response for questions and queries but slow releasing funds for rebate”

Helpful Report

Posted 1 year ago

“Very helpful customer service.”

Helpful Report

Posted 1 year ago

“I changed to bulb because it was cheaper for me and green,and it feels like they know me when they send emails. Perfect.”

Helpful Report

Posted 1 year ago

“Bulb is the Best Energy Company ever. Very Friendly and Helpful, Well Done..”

Helpful Report

Posted 1 year ago

“They have always been great to deal with”

Helpful Report

Posted 1 year ago

“All information is clear and concise and response time to questions is good. Cost of electricity is not an issue as I don't think there much difference between the main providers”

Helpful Report

Posted 1 year ago

“I've never had any problems with Bulb. If I've requested credit refunds the service has always been efficient & fast.”

Helpful Report

Posted 1 year ago

“Excellent, friendly and accessible customer service, unlike some of their competitors. Easy to use app, for meter readings and change of payment settings. Would recommend to anyone.”

Helpful Report

Posted 1 year ago

“Good customer service”

Helpful Report

Posted 1 year ago

“Really prompt response online for a credit request and then money was in my bank in less than 24 hours!”

Helpful Report

Posted 1 year ago

“I used bulb for a few years and was happy. But that is because there were no issues to resolve. Now I have spent three months, six phone calls, and many emails to claim a overpayment refund. They are just not sending me the money by being, or pretending, to be useless. It is very annoying.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We are sorry that the refund you asked for was not sent. To comment further we would need your account details so we can access your account. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“But why is electricity linked to the price of gas ?”

Helpful Report

Posted 1 year ago

“Always efficient. A great service”

Helpful Report

Posted 1 year ago

“I am happy to continue using Bulb as my Energy Provider”

Helpful Report

Posted 1 year ago

“we have been extremely well pleased with bulb whilst we were customers,”

Helpful Report

Posted 1 year ago

Bulb is rated 4.1 based on 3,920 reviews