Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best energy supplier for service,communication and tariff that I've ever had.”

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Posted 3 years ago

“Great ethical company and a lot cheaper than the main providers”

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Posted 3 years ago

“Keep me well updated and promptly take note of meter reading I send in.”

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Posted 3 years ago

“very disappointing to find our account fees were up almost 50% within a couple of weeks after opening.”

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Posted 3 years ago

Hi James, Thanks for leaving us a review. We did have to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. What’s happening in the wholesale energy market is pushing costs up for every supplier, not just Bulb. Since the new price cap level was introduced in April, fixed deals have been increasing in price. Unfortunately, the cost to supply energy has continued to rise and we need to increase our prices to reflect this. You can read more about this on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Flawless transactions thanks”

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Posted 3 years ago

“Excellent transfer process. My only issue was around the recommended by a friend. As a new customer I wasn't aware of how to go about it so my friend & I both lost out on that”

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Posted 3 years ago

“Great energy company, Compared quotes came back with best price by far . Always send e-mails”

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Posted 3 years ago

“Excellent company. Cheap as chips.”

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Posted 3 years ago

“Bulb are the only utility company who really do keep in touch”

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Posted 3 years ago

“to expensive and they aren't helpful”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear this - if there is anything that you require help with still, please don't hesitate to get in touch and we'll be happy to look into this. You can contact us via email at feedback@bulb.co.uk or give us a call on 0300 303 0635. All the best, Lou

Posted 3 years ago

“I have found Bulb to be very helpful. They don't keep calling like many energy providers and they make you feel at home when you should be feeling at home.”

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Posted 3 years ago

“Easy to change to, kept informed of account shape, easy to use app, only been with 3 months but so far so good, impressed”

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Posted 3 years ago

“Great company, moving to bulb was quick and simple and kept my mind and ease. Highly recommend”

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Posted 3 years ago

“Up to yet, it’s been a brilliant supplier. Easy to set up and send in my meter readings. I always send them in a couple of days before. Up to yet my credit has increased , but it is summer. I expect it to be dearer in winter months”

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Posted 3 years ago

“Efficient low cost service”

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Posted 3 years ago

“I’m very pleased that I changed to Bulb they are extremely professional and very helpful when needed”

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Posted 3 years ago

“Very Happy with Bulb Energy. Made massive savings on my monthly payments compared with EDF. Much easier to deal with and are worth changing to.”

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Posted 3 years ago

“Excellent company with good customer service and ethical and transparent way of doing business. Recommended to me by friends and a company I wouldn't hesitate to recommend to others.”

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Posted 3 years ago

“Had to switch from a previous supplier to Bulb, the change was relatively smooth with a few teething issues which were resolved gracefully. The services received so far have been nothing short of satisfactory plus their mobile app which I use to top up is exceptionally simple and quite easy to use!”