Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ended up in dept with bulb as my key meter had broke I kept asking and asking for months for them to replace”

Helpful Report

Posted 3 years ago

Hi Tina, Thanks for leaving us a review. I'm sorry that you've had these issues with your prepay meter - if this is still unresolved for you, would you be able to get in touch with us so we can look into this? If you could send us an email to feedback@bulb.co.uk with your account details, that would be great. All the best, Lou

Posted 3 years ago

“Not been with Bulb long but have no complaints. Efficient, straight forward, keep me upto date with monies coming from my account and even remind me when i need to take a meter reading. AND gave me a discount as a new customer. 🙌🏼🙌🏼🙌🏼”

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Posted 3 years ago

“Just joined bulb two months in and no issue transfer was simple. Plus they send timely reminders to do a metre reading via email very helpful”

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Posted 3 years ago

“So far Bulb have been fine and cost a lot less than the provider we were with before. And they claim to be greener which is important with the climate crisis becoming more obvious”

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Posted 3 years ago

“I am very satisified with buld their price is excelent”

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Posted 3 years ago

“Easy to top up on the app. Very efficient company. Just wish there could be a way of being alerted when gas / electricity was getting low as sometimes I forget.. other than that.. no problem.”

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Posted 3 years ago

“Great company to deal with, easy to contact and very helpful”

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Posted 3 years ago

“easy no fuss set up and continued support, highly recommend Bulb to anyone who wants hassle free utility bills”

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Posted 3 years ago

“Easy to change over and to navigate. Happy to be a customer”

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Posted 3 years ago

“Good company”

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Posted 3 years ago

“We changed to Bulb hoping it was going to be a good bit cheaper !! Not really found this to be so”

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Posted 3 years ago

“Definitely one of the better energy suppliers - good online service, great website/app, good prices.”

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Posted 3 years ago

“Excellent ways of providing for us.”

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Posted 3 years ago

“They are very good and helpful,as i deal with mr Anderson's electric as hes 86yrs old and they have been so good with any help”

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Posted 3 years ago

“Easy change over when I moved to a new house. The app is great and the communication is very good. Monthly reviews of usage and account status, the ability to upload readings using the app, makes keeping in control of usage easy.”

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Posted 3 years ago

“I have been waiting four months for Bulb to change my prepayment metre to a smart metre. Despite my complaints, Bulb says there is no option to expedite this process. I would recommend others try another green energy provider.”

Helpful Report

Posted 3 years ago

Hi Lesley, Thanks for leaving us a review. I'm sorry you've had issues getting your prepay meter exchanged for a smart meter. This should now be something you can book easily through your Bulb account here: https://bulb.co.uk/smart-meters/ If you do have any other questions or queries about this, however, I'd be happy to look into this for you. Would you be able to send us an email to feedback@bulb.co.uk, with your account details so we can look into this for you? All the best, Lou

Posted 3 years ago

“Quick and easy to change to , and having the bulb app on my phone makes seeing what I'm using a lot easier, Also bulb is cheaper than my last supplier.”

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Posted 3 years ago

“Very good comany im very happy”

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Posted 3 years ago

“Job done quickly and efficiently. No mess left.”

Helpful Report

Posted 3 years ago

“Job done quickly and efficiently. No mess left.”

Helpful Report

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews