Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the customer service team was absolutely amazing in helping me”

Helpful Report

Posted 1 year ago

“No problems at all. Helpful and a good website.”

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Posted 1 year ago

“Excellent quick reply when I asked why another meter reading was required and explanation given.”

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Posted 1 year ago

“Having inherited the connection with bulb when moving to a new flat, I have been positively surprised (positively!) by the speed of responses and their accuracy. In short, very happy.”

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Posted 1 year ago

“I recently queried with Bulb the amount of credit they were holding against my account and yet they wanted to increase my monthly payment. I received a prompt and detailed reply giving me several options. This helped considerably and in reply I made a couple of suggestions on how they might help customers with future bills. I can't fault Bulb and wish all their staff well in these difficult times.”

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Posted 1 year ago

“First class always there for you brilliant”

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Posted 1 year ago

“I was so pleased when I moved to Bulb. Their Customer Services are great. I put in a reading each month which is acknowledged and they keep my payments updated as necessary. A great service overall. Very sad they will no longer be.”

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Posted 1 year ago

“Fast and easy ! Thanks very much!”

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Posted 1 year ago

“Great energy supplier shame they are being sold”

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Posted 1 year ago

“I'm really pleased with the level of customer service from Bulb - they responded very quickly and resolved my issue with payment no questions asked. I was really pleasantly surprised by how efficient they are and while I'd obviously be much happier if these price hikes were not happening, as far as customer service goes I think Bulb are excellent.”

Helpful Report

Posted 1 year ago

“Was pleasantly surprised with Bulb when I moved home a few weeks ago. Excellent communication with a real can do attitude to sorted any issues out.”

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Posted 1 year ago

“We have always been impressed with the service and advice we have received and feel confident in our dealings with Bulb”

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Posted 1 year ago

“Quoted £78 per month on signing up, first direct debit came out £143! Then this month they billed me £300 for gas when i don't have a gas supply with Bulb. Online chat not very helpful. Spend 15 mins on hold on the phone line for them to then cut me off. Would not amend my bill until they sorted the incorrect gas supply, even though they accepted it was an error. Took the money and i'm still waiting for my refund. £300 right before Christmas.”

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Posted 1 year ago

“Have had no problems with bulb since I joined in 2018, prices were good and they kept me well informed about things. Was very disappointed when I heard they were in trouble and being taken over.”

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Posted 1 year ago

“Great service and did what was promised”

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Posted 1 year ago

“Great company, have been very happy with it. I appreciate it is difficult to forecast how much energy a household uses, would have given 5 * but due to being very much in credit, lost a star. Sorry, it hasn't worked out for Bulb to carry on.”

Helpful Report

Posted 1 year ago

“Never had any issues, reasonable prices in comparison to some, the app is easy and useful”

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Posted 1 year ago

“Excellent communication and service from Bulb. Never regretted switching to them around five years ago. Plus graphics on website is sassy and cool 😎”

Helpful Report

Posted 1 year ago

“Was pleasantly surprised with Bulb when I moved home a few weeks ago. Excellent communication with a real can do attitude to sorted any issues out.”

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Posted 1 year ago

“Always courteous and helpful over the phone. only downside is I didn't get responses when I sent messages through their portal.”

Helpful Report

Posted 1 year ago

Bulb is rated 4.1 based on 3,920 reviews