Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t like the fact that even though I am pre-paying the month in advance, bulb try to get more money by saying that I have used more than my monthly average in winter and artificially pushing my prices up”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. The cost of wholesale energy has quadrupled over the past year and so we've had to increase our prices. Your tariff will be increasing on April 1st and so we have reviewed your payments. In your case the review has meant your payments are increasing, this is because we need to ensure your usage is being covered on the new higher tariff. If you wanted to discuss this further then please send an email over to feedback@bulb.co.uk with your account details and the reference number RIO170322. One of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 2 years ago

“Easy acess to account, reminders received to read meter each month before billing. Emailed with a query and response received within an hour at 11pm!”

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Posted 2 years ago

“Bulb is organised for contact and all energy info online. Very professional.”

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Posted 2 years ago

“Clear language, informative bills and no unnecessary adverts!”

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Posted 2 years ago

“company has managed to keep price low except for doubling the standing charge which is unlike them; Otherwise, they keep you informed about your account with regular updates”

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Posted 2 years ago

“I have had no problems”

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Posted 2 years ago

“Whilst I appreciate the fuel price changes of late, low energy users are drastically penalised. My electric standing charge has doubled from 24.373 to 42.243 per day regardless of the energy used. Low use users avoid this plan”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to share your feedback. We’re increasing our standing charges for gas and electricity in line with Ofgem’s price cap. Unfortunately, there have been significant increases in network and policy costs which make up part of the standing charge. If you wanted to discuss this further then please send an email over to feedback@bulb.co.uk with your account details and the reference number RIO160322. Once of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 2 years ago

“Message was for a STEVE I’m not him!!!!!”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. Yesterday we were notified of a technical error that has caused multiple review invitations to be sent out with some members being addressed by the incorrect name. We are really sorry about this and any inconvenience this has caused. The issue is being looked into and we will ensure no further review invitations are sent until we have identified the problem. If you wanted to discuss this further then please send an email over to feedback@bulb.co.uk with your account details and the reference number RIO160322. One of the team will then get back to you within 3-5 working days. Thanks, Katie

Posted 2 years ago

“Like Bulb 💡 as they keep in touch,telling me how things are progressing no problem with them ar all .”

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Posted 2 years ago

“Have never had a problem with Bulb, always very helpful.”

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Posted 2 years ago

“Bulb have been an excellent energy provider. They give you plenty of notice of any increase /decrease to payments. On this occasion the smart meter installation was cancelled, again giving plenty of notice”

Helpful Report

Posted 2 years ago

“The rates have been going up so much and the customer service is quite average to say least.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for taking the time to share your feedback with us. I’m really sorry about any issues you've had. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that with us. Wholesale prices have quadrupled over the past year and so our tariff has needed to increase to cover these costs. If you wanted to discuss this further then please send an email over to feedback@bulb.co.uk with your account details and the reference number RIO150322. One of the team will then get back to you within 3-5 working days. Take care, Katie

Posted 2 years ago

“Excellent customer service ...prompt and easy top up payments.”

Helpful Report

Posted 2 years ago

“Very good utility supplier.”

Helpful Report

Posted 2 years ago

“I have found their website easy to use and their emails and invoices are clear and easy to understand.”

Helpful Report

Posted 2 years ago

“Think its poor energy firms have almost doubled the standing charge. Price of renewable energy gone up so much, has the cost of wind increased? Rip off”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. There’s currently only one price for energy in the UK. There aren’t separate markets for green energy sources. When the cost of electricity produced by burning gas goes up, so does the cost of electricity from green sources. We’re increasing our standing charges for gas and electricity in line with Ofgem’s price cap. Unfortunately, there have been significant increases in network and policy costs which make up part of the standing charge. If you wanted to discuss this further then please send an email over to feedback@bulb.co.uk with your account details and the reference number RIO150322. Once of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 2 years ago

“No bills..no responses paygo metering rubbish am leaving bulb asap”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for taking the time to share your feedback with us. I’m really sorry about any issues you've had and that you are looking to switch to another supplier. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that with us. I would like to discuss this further with you so please can you send an email to feedback@bulb.co.uk with your account details and the reference number RIO150322. Once of the team will then get back to you within 3-5 working days. Thanks, Katie

Posted 2 years ago

“Very good”

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Posted 2 years ago

“Very friendly and helpful team especially when I moved in”

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Posted 2 years ago

“Well done Bulb, you have managed to keep our energy costs down as far as possible despite the crazy rise in prices in recent times. I sincerely hope that the Government maintains your company and allows you to continue working for your customers.”

Helpful Report

Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews