Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to change providers. Very happy.”

Helpful Report

Posted 3 years ago

“Reliable Gas and Electricity provider. Disappointed that I was not informed replacing old two tariff meter with digit meter would mean no low cost electricity at nighty”

Helpful Report

Posted 3 years ago

“I have recently joined bulb and am highly satisfied with the help and explaining that they gave.”

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Posted 3 years ago

“I moved to Bulb on the 24 03 21. I wanted to finalise my account with eon and contacted them on 24 05 21 to find out situation. They had not received the electricity reading from Bulb and told me they were going to contact them for this which they confirmed they had done on 25 05 21. Still in limbo. Perhaps Bulb would like to let me now present situation. Otherwise they seem fine. Just may be a technical hitch but would like matters sorted asap.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you're still awaiting resolution on matters with your previous supplier. If this still isn't resolved, would you be able to send us an email to feedback@bulb.co.uk with your account details, so we can look into this for you? All the best, Lou

Posted 3 years ago

“Response time to phone calls is amazing. Bulb electricity and gas rates are very good. Bulb keeps informing the customer of any savings the customer is making which I loved. I would recommend friends and family to switch to Bulb because its a move one would never regret.”

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Posted 3 years ago

“Good service. As long as they don't go Woke or Snowflake I'll keep on using.”

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Posted 3 years ago

“Hassel free when joining and are not constantly nagging you for metre readings. Very happy with the pricing.”

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Posted 3 years ago

“Low prices and peak hours are good”

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Posted 3 years ago

“After telling me how cheap there energy was, I thought I would give them a chance. After I signed up my they put there rates up TWICE, in 2 months”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time in a short space of time. The reason for this was to do with the price of energy on the wholesale market, which has risen due to post-lockdown demand. You can read more about the reasoning for this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“No online top up available with prepaid meters ( not by choice as renting)I will be switching in due course.”

Helpful Report

Posted 3 years ago

Hi Lindy, Thanks for leaving us a review. Unfortunately, we - and other suppliers - can only support online top-up if there are smart meters already installed at the property, rather than meters that are topped up with a key/card at a shop. The good news is that we can install Smart meters in prepay mode now, and you should be able to book an installation through your Bulb account here: https://account.bulb.co.uk/dashboard/smart/install If you have any other questions about this, you can send us an email at feedback@bulb.co.uk. All the best, Lou

Posted 3 years ago

“Good price for dule fuel customers easy to use app for keeping on top of things sending meter readings and keeping a eye on your balance etc”

Helpful Report

Posted 3 years ago

“good service turned up on time completed work in good time”

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Posted 3 years ago

“Not impressed. I was on a top up meter, and the price went up a couple of times. And they wouldn't install a smart meter. Ended up moving out and changing to a new supplier in the new house”

Helpful Report

Posted 3 years ago

Hi Taz, Thanks for leaving us a review. Unfortunately,there is a process that we need to follow in order to be able to exchange a prepay meter for a smart meter, so I'm sorry that you weren't able to have the exchange that you wanted while you were still in your property. Even though you have moved out, if you have any questions or queries, please don't hesitate to get in touch. You can send us an email to feedback@bulb.co.uk with your details, and we'll be able to assist you from there. All the best, Lou

Posted 3 years ago

“It is ok. Try it.”

Helpful Report

Posted 3 years ago

“Two price increases within the first two months of being with Bulb , first time using U switch who recommended Bulb , never again. Will give it a couple of months then review again , hopefully no more price increases.”

Helpful Report

Posted 3 years ago

Hi Andrew, Thanks for leaving us a review. I'm sorry for the unfortunate timing of these price changes. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“In principle a good service provider and well priced. Cheapest I can get. I get enough communication through to let me know the direct debit covers the bills. The only negative point that cost you a star is that I get the emails to replace the meter for a smart meter. However due to the type of meter I have it can’t be done yet and bulb knows that but still sends the email to apply. Little annoying. Otherwise top notch.”

Helpful Report

Posted 3 years ago

“BULB has provided us with a good service and we are on SMART meter which is far better than having to submit readings.”

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Posted 3 years ago

“I have been a customer of Bulb for around three years. I find their pricing competitive and the service reliable. The only downside (if any) with them is it is difficult to actually speak with a person to resolve a matter. On the whole, I have has no major issues and I am happy to stay with them.”

Helpful Report

Posted 3 years ago

“Best energy company I’ve been with”

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Posted 3 years ago

“I've had quite a few account issues I'm afraid; was fine until I moved homes; had 3 copies of the account, was double-billed (offered a £5 gift for all the troubles), was on prepaid for months even when I had been moved to credit, ... to be honest, it's been a struggle, though there have been helpful people...still, my particular experience has been messy and frustrating. I'm not the type to moan...but I am being honest about my experience. Thanks”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry that your moving process wasn't as smooth as we would have liked it to be with us. I hope this has all been resolved for you now, but if it hasn't, would you be able to get in touch with us about this? If you could send us an email to feedback@bulb.co.uk with your account details, we'll be happy to check your account oven and ensure it is all ironed out. All the best, Lou

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews