Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very efficient and kept me informed at all stages, also very easy to speak to someone”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“I am very satisfied with the response time and the help provided.”

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Posted 2 years ago

“Poor service from bulb yet again. Reported you to authorities now. Your company as a whole is a joke and has been from day1. I have passed on all of your ridiculous correspondence and your staff are untrained and lack of knowledge is disgusting. No wonder you are in administration. I left you 5 months ago. Paid and settled bill. Got emails confirming account closed and now you try to rob me of £98.00. JOKE!”

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Posted 2 years ago

“Great customer service”

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Posted 2 years ago

“As with all company reviews never judge for normality as good service should be normal however when you have an issue this is what separates normal service from great service and Bulb certainly provided excellent service when I recently had an issue .”

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Posted 2 years ago

“Never helped me at all!!”

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Posted 2 years ago

Hi there, Thanks for taking the time to leave us some feedback we really appreciate it. I would like to look into your account for you to see if we can help better your experience with Bulb. I am sending you over an email so you have direct correspondence with myself. All the best, Jenny.

Posted 2 years ago

“Customer service has been extremely good. My only criticism is that my monthly direct debit is increased every month even if my usage does not increase. It will be interesting to see what happens October onwards.”

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Posted 2 years ago

“No fuss energy”

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Posted 2 years ago

“Never had any problems with bulb and I’ve been with them for a good few years . Easy to use app and up to date bills every month when you submit readings I would recommend bulb”

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Posted 2 years ago

“When I was with bulb previously in my old house they would have got 5 stars but now in my new house and trying to sort out the transfer , moving me to the ev tarif and getting my ihd working is being a nightmare. They don’t respond to emails, they don’t do what they promise and I’m shortly going to transfer again if they don’t get it sorted.”

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Posted 2 years ago

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Posted 2 years ago

“Flawless problem solving and swift enquiry replies.”

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Posted 2 years ago

“Excellent energy provider it's just a shame they are in administration”

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Posted 2 years ago

“so easy to use website which gives all the information you could need”

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Posted 2 years ago

“Terrible at getting emailed back, can never get a straight answer over how much debt we owe.”

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Posted 2 years ago

Hi, Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry for the poor experience you've had with us in regards to email responses and getting the information you want about your current balance. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 2 years ago

“Everything was handled quite professionally.”

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Posted 2 years ago

“Had no problems since being with bulb.”

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Posted 2 years ago

“Good straight forward company. Who treat its customers with respect. And courtesy. How refreshing”

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Posted 2 years ago

“Great customer service and very user friendly.”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews