Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional and friendly service”

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Posted 2 years ago

“Has been generally the most competitively priced provider. Customer service very good.”

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Posted 2 years ago

“Rang up with a meter issue problem through my own fault and couldnt of been more helpful and understanding. Easily fixed the issue and answered my further questions regarding my energy usage with great advice and efficency. Cannot fault the service received.”

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Posted 2 years ago

“Had a issue with meter readings considering it was newly fitted. Joe contacted me and said it will be dealt with by the end of the working day. True to his word he contacted me at the end of working day and sorted the issue, also with compensation! Brilliant customer service!”

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Posted 2 years ago

“I just love Bulb, I think they are the cheapest ones with Electricity and gas suppliers”

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Posted 2 years ago

“Telephone call good but email facility not so good wasn't able to send meter readings and not able to open email containing update bill”

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Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry to hear you've had issues with submitting readings and opening our emails. I would like to look into this for you so I can fix any issues on our end that may be causing this. Please can you send your account details over to feedback@bulb.co.uk. If you could also include details on the issue as well as the reference RIO301121 then that would be very helpful. All the best, Katie

Posted 2 years ago

“The lovely, extremely patient, courteous and efficient Liam dealt with me when I phoned for help. I was SO IMPRESSED with his expertise and the manner in which he helped me. I am very happy with Bulb and the serviceI get from them. Things are wobbly now but I do hope things will work out favourably, go Bulb.”

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Posted 2 years ago

“Excellent service but please correct my name on payment details to read Jacinta Dougal and not Jacinta Dougal Thank you”

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Posted 2 years ago

Hi Jacinta, Thanks for taking the time to leave us a review. It's great to hear that you've had a good experience with us. We really value your feedback. So I can correct your name could you please send an email to feedback@bulb.co.uk with your account details and the name you would like to be on your statements. If you could also include the reference RIO301121 then that would be really helpful. All the best, Katie

Posted 2 years ago

“So expensive”

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Posted 2 years ago

Hi Ruby, Thanks for taking the time to leave us a review. I am sorry you find our tariff too expensive. We had to increase our prices in October as the wholesale cost of energy increased. We are not able to absorb these higher costs and so our prices also have to rise. If you are struggling to make your monthly payments or you think there is a problem with the billing then we are happy to take a look into it. If you would like this then please send your account details across to feedback@bulb.co.uk. If you could include the reference RIO301121 and outline the issue in the email then that would be really helpful. All the best, Katie

Posted 2 years ago

“Helpful staff, kept me in the loop at all times. Thank you.”

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Posted 2 years ago

“Always a good 👍 service”

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Posted 2 years ago

“Very friendly and helpful customer service and highly efficient with prompt resolution of meter reading problem. Could not ask for more. Very happy.”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“Contacted bulb.To discuss refund, was very helpful and polite matter was resolved within minites,professional service,”

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Posted 2 years ago

“The most friendly, efficient and helpful staff!”

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Posted 2 years ago

“Very friendly and helpful customer service and highly efficient with prompt resolution of meter reading problem. Could not ask for more. Very happy.”

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Posted 2 years ago

“A very long waiting time for just changing the meter reader almost 3 month the longest experience I eve had in all life what a Jok”

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Posted 2 years ago

Hi there, Thanks for leaving us a review. I am sorry to hear you've had a negative experience with Bulb. Sometimes there is no engineer availability in your area and so it can take a few months to book a meter exchange. I am happy to look into the exact reason for the delay and raise it as a complaint. So I can do this please can you send your account details over to feedback@bulb.co.uk Could you please also include a brief summary of the issue and the reference number RIO301121. All the best, Katie

Posted 2 years ago

“Always helpful and informative if I have contacted Bulb. Great staff. Good service over many years.”

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Posted 2 years ago

“Bulb has always been helpful and supportive to me, they gave me good advice when I needed it.”

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Posted 2 years ago

“Emailed support regarding incorrect meter reading from the previous tenant. Rectified within 10 mins of email.”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews