Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very high bills I m getting only bulb charged me very high bills I never got as much high bills I want leave this company,I’m a single mother jobless I have to pay bills from my food money me and my child can’t afford food sometime because I have to give my money to bulb from child benefits”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry to hear you are struggling to pay the bills with Bulb Wholesale prices have increased drastically over the past 12 months and we cannot absorb these higher costs. This means that our tariff has increased over the past year. As the tariff has gone up you may have noticed an increase in your monthly statements. We can run through some options that might help so please send an email over to feedback@bulb.co.uk with your account details and the reference number RIO150322. One of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 2 years ago

“I spoke to the customer services who told me I would pay my balance in march once I sell my flat and have a final meter reading. Then I got passed to debt collectors who won't stop harassing me! I explained to bulb who apologised, yet I am still being harassed and no doubt my credit rating has been heavily affected.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for taking the time to share your feedback with us. I’m really sorry about any issues you've had. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that with us. I would like to discuss further with you and raise a complaint on your behalf. Please can you send an email over to feedback@bulb.co.uk with your account details and the reference number RIO150322. One of the team will then get back to you within 3-5 working days. Thanks, Katie

Posted 2 years ago

“Bulb seems to be a good company, although I know they're in administration, so I can't say what they'll be like in the future. The reason I'm not giving them five stars is because they always invite me to pay by direct debit, which is annoying. Apart from that, they're fine. Good value.”

Helpful Report

Posted 2 years ago

“Good customer service”

Helpful Report

Posted 2 years ago

“Not great, customer service centre workers are rude and unhelpful Good that they use renewable energy, thats what got me to sign up, but there you are”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for taking the time to share your feedback with us. I’m really sorry about any issues you've had. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that with us. I would like to discuss this further with you so please can you drop an email to feedback@bulb.co.uk with your account details and the reference RIO140322. One of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 2 years ago

“We were very pleased with Bulb before the energy crisis. Prices were fair and I was paid one of the best rates for exported electricity (SEG) from our solar panels of all the UK suppliers.”

Helpful Report

Posted 2 years ago

“Very helpful and efficient, thank you.”

Helpful Report

Posted 2 years ago

“Excellent service online electricity meter and gas meter reading”

Helpful Report

Posted 2 years ago

“Too expensive any better deal for me?”

Helpful Report

Posted 2 years ago

Hi Eileen, Thanks for leaving your feedback. I am sorry you find our prices expensive. Unfortunately, we only have one variable tariff and so there is no other deal we can move you to Wholesale prices have increased drastically over the past 12 months and we cannot absorb these higher costs. This means that our tariff has increased over the past year. If you wanted to discuss this further then please send an email over to feedback@bulb.co.uk with your account details and the reference number RIO140322. One of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 2 years ago

“Yesterday I got a letter stating my Monthly payment is rising from £33 p/m to £103 p/m for a 1 bed flat! Then the next day you ask me for a review!! The cheek of it....”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review, When you sign up with Bulb we run a quote based on the size and location of your property. This quote may not always be 100% accurate and so when we start getting readings from you and bill to your actual usage the payments are reviewed. we aim to review your payments at least twice a year. If your payments need to increase then we will do this automatically and give you 10 days' notice. We will only change your payments if the current amount is not covering your usage as this risks you falling into debt. It is also worthing noting that our tariff has increased over the past year and prices are rising again on April 1st. This means your payments need to increase to cover these increasing prices. Even if you use the same amount of energy your monthly statements will be higher. If you wanted to discuss this further then please send an email over to feedback@bulb.co.uk with your account details and the reference number RIO140322. One of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 2 years ago

“Still no top up card, have waited months.”

Helpful Report

Posted 2 years ago

Hi Andrew, Thanks for leaving us a review. I am sorry to hear your top-up card has not arrived. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that with us. I have sent you an email regarding this so please get back to me there. All the best, Katie

Posted 2 years ago

“Sky high bills, enough of the green nonsense, cut prices now.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. Unfortunately, wholesale costs have quadrupled in the past year. This has meant we've needed to increase our tariff as we cannot absorb these higher costs. When this happens we sometimes need to change your monthly payment as well to ensure your usage will be covered on the higher tariff. There’s currently only one price for energy in the UK. There aren’t separate markets for green energy sources. When the cost of electricity produced by burning gas goes up, so does the cost of electricity from green sources. If you would like to discuss this further then please send an email to feedback@bulb.co.uk with your account details and the reference number RIO140322. One of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 2 years ago

“Excellent service kept well informed”

Helpful Report

Posted 2 years ago

“Very good customer service. Never had any problems. It's a shame they are not able to give all customers a smart meter at present as mine is in a metal box on the outer wall. I think that is a general problem though and not just Bulb.”

Helpful Report

Posted 2 years ago

“Keep you informed well on situations and advise if you need to increase payments at anytime”

Helpful Report

Posted 2 years ago

“Better than Ovo. Maybe too good, as they went into administration, something that does not seem to affect their ability to provide energy (or collect bills!).”

Helpful Report

Posted 2 years ago

“Prices gone up every single month, had no issues with old provider before moving home. Never same payments & had 2 smart metre reading schedualed - none happened.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. When you sign up with Bulb we run a quote based on the size and location of your property. This quote may not always be 100% accurate and so when we start getting readings from you and bill to your actual usage the payments are reviewed. we aim to review your payments at least twice a year. If your payments need to increase then we will do this automatically and give you 10 days' notice. We will only change your payments if the current amount is not covering your usage as this risks you falling into debt. It is also worthing noting that our tariff has increased over the past year and prices are rising again on April 1st. This means your payments need to increase to cover these increasing prices. Even if you use the same amount of energy your monthly statements will be higher. If you would like to discuss this further with me then please drop an email to feedback@bulb.co.uk with your account details and the reference number RIO140322. One of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 2 years ago

“Very good app easy to use”

Helpful Report

Posted 2 years ago

“Excellent service online electricity meter and gas meter reading”

Helpful Report

Posted 2 years ago

“I love bulb and gave faith they will return to full strength. Thank you for being renewable energy.”

Helpful Report

Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews