Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went onto my bulb account and find we are £5600 in credit!! No notifications from bulb. Have spent hours trying to sort it out on the phone with bulb, they say I have to submit 3 months of gas meter readings to claim the refund and no I can’t speak to a supervisor!!! I have to wait for a supervisor to call me, I’ve insisted on holding for one but have been on hold for an hour now. They are totally dodgy, steer clear.”

Helpful Report

Posted 2 years ago

Hi Clare, Thanks for taking the time to leave us a review. I’m really sorry about the issues you've had with us. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that. I have sent you an email directly from myself so that we can discuss this and hopefully sort out any billing issues on your account. All the best, Katie

Posted 2 years ago

“Due to unprecedented market conditions, Bulb can do nothing to alleviate price increases. However, they continue to keep customers regularly informed as to their accounts and this is appreciated. Stick with them.”

Helpful Report

Posted 2 years ago

“very Happy”

Helpful Report

Posted 2 years ago

“Worried about the future of bulb”

Helpful Report

Posted 2 years ago

“Absolutely fantastic service”

Helpful Report

Posted 2 years ago

“Regular updates. Easy to deal with.”

Helpful Report

Posted 2 years ago

“I’ve always been pleased with the service from Bulb”

Helpful Report

Posted 2 years ago

“I was so unhappy on learning that Bulb had got into difficulties and had to go into administration / special measures.I have been so pleased with Bulb since joining them some 3 or4 years ago. I really like being a Bulb customer as they come across to me as a caring company,who keep you informed and fully informed via their app, of your day to day useage and help to advise you when needed.I am not sure what is to happen in the long term to Bulb,but since their administration have run and looked after me as a customer in exactly the same manner.I hope things can be done to help save Bulb from totally disappearing.Another big point is the fact that their supplied energy is Green and environmentaly freindly.I still wish wnd hope that I can continue to be a Bulb customer and that their problems can be overcome.A very good,,honest company.”

Helpful Report

Posted 2 years ago

“I have been with bulb for a while and have not had any issues. I send a monthly meter reading and any contact I've had with customer services has been friendly and positive”

Helpful Report

Posted 2 years ago

“The Bulb app is wonderful. I upload my readings each month and can view payments and statements. Their online chat is helpful.”

Helpful Report

Posted 2 years ago

“I’ve always been pleased with the service from Bulb”

Helpful Report

Posted 2 years ago

“Good communication, were the best deal before the energy price hike. Have not adjusted my monthly charge yet as I was in credit. Very happy with them.”

Helpful Report

Posted 2 years ago

“Good efficient service.”

Helpful Report

Posted 2 years ago

“never had any problems with bulb send my readings job done.”

Helpful Report

Posted 2 years ago

“Never had a problem with the company, always eager to help .”

Helpful Report

Posted 2 years ago

“Costs have risen and we can only except this. But we are finding it extremely hard to understand the billing, it does become confusing.”

Helpful Report

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

“I find Bulb to be very easy to deal with , everything is clear and they keep me informed about everything. A good company.”

Helpful Report

Posted 2 years ago

“Easy to log on to my account and manage my readings, bills and payments.”

Helpful Report

Posted 2 years ago

“Have been with other electric companies, and Bulb is by far, the best. Thank you for your instant chat when I call. Plus, Bulb operators all speak English. Well done. Your website is also very easy, and I manage to give you a meter reading monthly. Regards Mrs Campbell.”

Helpful Report

Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews