Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

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Posted 3 years ago

“10 month I had to wait for a £10 refund.”

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Posted 3 years ago

Hi Gemma, Thanks for leaving us a review. I'm sorry to hear that you had this delay on your refund - if there is anything still unresolved with this, we'll be happy to look into this for you. If you would be able to send us an email to feedback@bulb.co.uk with your account details, we can give you a hand with this. All the best, Lou

Posted 3 years ago

“Bulb are excellent suppliers, communicators and support the environment. Great prices and service.”

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Posted 3 years ago

“We have only been with bulb a few months but so far all is good”

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Posted 3 years ago

“Been very good so far”

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Posted 3 years ago

“Never had a problem”

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Posted 3 years ago

“All the emails and the info is super clear. No complaints!”

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Posted 3 years ago

“Good prices, easy to manage online account, customer services are great and editing my payments has been easy. The bills are a little confusing at first but you get used to it. Only problem I had was I had a smart meter installed and they never sent me a bill for 3 months, by the time they replied to my emails asking about it, I had incurred a debt of over £80 and my month bills went up above £50 in order to repay the debt and my normal monthly usage...”

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Posted 3 years ago

“Just happy with your services”

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Posted 3 years ago

“I changed to Bulb in April and so far have been very pleased with this company.Regular updates are reassuring.”

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Posted 3 years ago

“I like that there is only one tariff”

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Posted 3 years ago

“We switch to Bulb and it was so easy they kept us up to date every step of the way. We also saved a lot switching to Bulb.”

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Posted 3 years ago

“Satisfied with Bulb so far, all very easy and straightforward.”

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Posted 3 years ago

“Just don’t understand why increases my monthly payment. I didn’t spend much energy even less.”

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Posted 3 years ago

“Very happy with the APP and with the consumption.”

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Posted 3 years ago

“This was the cheapest company my son could find for me. I certainly have no complaints.”

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Posted 3 years ago

“Don't use, the customer service is poor. We want to change to a smart meter, we got fobbed off with an excuse and now they do not offer them. We are going to switch soon.”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear you've had these issues with your smart meter installation - we do indeed still install smart meters for those who are eligible, but we wouldn't be able to install one if, for example, you already have a first generation (SMETS1) smart meter installed by another supplier that we are not able to communicate with. To see whether this is the case, would you be able to send us an email to feedback@bulb.co.uk with your account details? Then we'll be able to look into this for you. All the best, Lou

Posted 3 years ago

“Good Supplier, Easy to top up and very helpful and friendly agents.”

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Posted 3 years ago

“great and easy to manage your bill via the app”

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Posted 3 years ago

“I have been with a few energy companies but bulb by far is the best one! Great monthly prices and so easy to find out what you need to know. Highly recomend bulb.”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews