Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems at all. Easy to access accounts Regular updates”

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Posted 3 years ago

“Moved into my property 3 months ago, Bulb are continuously trying to charge us extortionate rates. 2 people in a 2 bed?! We were paying £60-70 in our last property, now Bulb are charging £170?!! Their customer service leaves a lot to be desired too.”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you haven't had a positive experience with us, since moving into a property that we already supplied. It can sometimes be that our estimates of your usage can be a bit out, as these are based off of the previous occupiers' usage. I would like to look into this for you, even if you are looking to switch to another supplier. Would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 3 years ago

“So easy to transfer from previous provider to Bulb. The app is really easy to set up and record usage to date. Really handy to submit a monthly reading so no shockingly high quarterly bills appear. Good price for electric and gas combined.”

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Posted 3 years ago

“I had an easy switch to Bulb recently, everything straightforward. Bulb regularly emailed me to update me on the process.”

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Posted 3 years ago

“Nothing special just a normal supplier making money from clients.”

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Posted 3 years ago

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Posted 3 years ago

“I am happy with bulb no issues whatsoever”

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Posted 3 years ago

“Fantastic communication and personality. Accessible.”

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Posted 3 years ago

“Fantastic communication and personality. Accessible.”

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Posted 3 years ago

“I am not using as much electric or gas because of the good weather”

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Posted 3 years ago

“Gas and Electricity at a decent price”

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Posted 3 years ago

“I have two accounts with bulb and they helped me set the app up to manage both. They allow you to review your payments based on your monthly usage. Customer services have always been helpful when I have got in contact”

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Posted 3 years ago

“I have used a few different energy providers over the last 5 years and Bulb has been by far the best to deal with. Quick, efficient and friendly.”

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Posted 3 years ago

“Had so many problems with my previous supplier that I moved to Bulb on recommendation from a neighbour. So far so good. Awaiting meter update.”

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Posted 3 years ago

“Saving over £100 per month since switching from Boost. Easy to navigate app and great customer service too!”

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Posted 3 years ago

“Excellent easy to use website”

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Posted 3 years ago

“Prior to joining agreed to change my meters but have never followed through. I have complained but they just gloss over it and ignore me. Will be changing suppliers soon they have had long enough”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that we haven't organised the meter exchange that we promised you before you switched to us. I would like to look into this for you, to see how we can get this sorted for you. Would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 3 years ago

“I joined bulb to save money before I'd even been connected officially they put the prices up within the secound month of being with them they put the prices up again meaning my old supplier was cheaper but now trapped in a contract with bulb I'm still awaiting my smart meter. the app is okay but no very accurate to be honest I wish I never changed and when my contract runs out will definitely be changing”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. As our tariff reflects the true cost of energy, we do have to increase our prices when the cost of energy on the wholesale market increases. At Bulb, we don't have any contracts or exit fees, so you're never tied in with us and can change whenever you want. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“I think they are the best for electric and gas. They are easy to read bills. You can adjust your payments each month and they have smart meters which are very handy!!!!”

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Posted 3 years ago

“Recommend bulb to everyone cant fault them they do all the change over from your previous company everything so straight forward on the app I'm more than happy with them thankyou”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews