Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

Helpful Report

Posted 2 years ago

“Absolutely shocking company. No one ever knows what the others doing. Even though I cancelled my direct debit I have woken to them taking £154 out my account this morning & now leaving me with a bank charge plus no money to feed kids. Their projections are £188 for this months bill, turns out my actual bill is £97.34. Big difference & this is why bulb have hiked the direct debits. They are actual money grabbing vultures.”

Helpful Report

Posted 2 years ago

Hi Kerry, Thanks for taking the time to leave us a review. I’m really sorry about the issues you've had with your payments. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that. If you cancelled your direct debit it is not possible for us to take a payment and so I would really like to look into this for you to see what has happened. We also might have a few payment options that could be of interest to you. I have sent you an email directly from myself so we can discuss this further, please reply back to me there. All the best, Katie

Posted 2 years ago

“Had to query why gas meter reading on my bill was different from that which was transmitted. Customer Service representative replied almost within an hour (it was AFTER midnight!) to confirm a mistake had been made and that BULB would issue a fresh billing to reflect correct reading”

Helpful Report

Posted 2 years ago

“Spent all day, messages back and forward regarding my IHD having stopped working and my usage data not showing on my App or online account….one excuse after another contradiction after contradiction..finally told I have been put in for a reboot, No confidence that this has actually been done as the person just seemed full of excuses, the fact I have only had the smart meters 6 months the attitude on the messages was basically “oh well tough luck “😡”

Helpful Report

Posted 2 years ago

Hi Michael, Thank you so much for taking the time to share your feedback with us here. I’m really sorry about the issues you've had with your In-home display. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that. There are a few issues that can affect the display and unfortunately, we do not have a fix for all of them yet. With time as there are firmware updates, we hope to eliminate as many of these issues as possible. I have sent an email across to you directly from myself as I would like to take a look to see what has been done for you so far. Hopefully, we can then clear up any confusion. All the best, Katie

Posted 2 years ago

“Called as an emergency as no power (closing time friday). Someone was giving me a callback within 1 hr to assist me. This was 5 weeks ago and yes you guessed it. Still waiting for a callback. Sat over a weekend with no power until i could get help at opening time monday. All i needed in the end was a new key and a code. Raised a complaint 3 times since and still no response from any of them”

Helpful Report

Posted 2 years ago

Hi Audrey, Thanks for taking the time to help us improve our service by leaving a review. I'm really sorry to hear that we’ve let you down on this. We always aim for the highest level of service, and it seems like you haven't experienced that with us recently. I’d really like to take a look at your account and see what I can do to improve your experience with us. I’d also like the chance to speak to the agents who managed your case so I can make sure that they receive additional training. Then we can ensure other members in your situation receive better service in the future. I have sent you an email directly from myself, you can then reply to me there and we can stay in touch while your complaint is being resolved. All the best, Katie

Posted 2 years ago

“Very quick response to a email I sent. Also the problem was sorted out quickly”

Helpful Report

Posted 2 years ago

“Very helpful in this tricky time, but a few more tariff options would be helpful”

Helpful Report

Posted 2 years ago

“Mercy on the helpline was very helpful.”

Helpful Report

Posted 2 years ago

“Quick response”

Helpful Report

Posted 2 years ago

“Great customer service. Very easy to get in touch with, and always prompt and helpful with responses”

Helpful Report

Posted 2 years ago

“I was promised an e-mail at the end of the webchat with Caroline and never received this.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to help us improve our service by leaving a review. I'm really sorry to hear that we’ve let you down on this. We always aim for the highest level of service, and it seems like you haven't experienced that with us recently. I’d really like to take a look at your account and see what I can do to improve your experience with us. I’d also like the chance to speak to the agents who managed your case so I can make sure that they receive additional training. Then we can ensure other members in your situation receive better service in the future. I have sent you an email directly from myself and so if you wish to discuss this matter further you can get back to me there. All the best, Katie

Posted 2 years ago

“Good customer service professional and helpful”

Helpful Report

Posted 2 years ago

“Switched to smart meter, had problems topping up, jury still out on that, but as far as customer service goes, very good and helpful.”

Helpful Report

Posted 2 years ago

Hi Adam, Thanks for taking the time to leave us a review. I am sorry to hear that you've been having issues topping up since having your smart meter fitted. I have sent you an email from myself as I would like to address this issue in more depth for you. Please reply back to that and we can take a look at whether this can be resolved for you. All the best, Katie

Posted 2 years ago

“i’ve had numerous problems with my gas meter and have no help at all , other than 2 women that was brilliant. one of them was terrible he was shouting down the phone , raising his voice , ignorant , not helpful was by far the worst advisor i have ever come across in my life , the problem kept getting passed on to each other it took 3 week to sort in which i was told it was my problem and i’d be without gas.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to help us improve our service by leaving a review. I'm really sorry to hear that we’ve let you down with our service while getting your gas meter sorted. We always aim for the highest level of service, and it seems like you haven't experienced that with us recently. I have sent you an email from myself as I would like to address this issue in more depth for you. Please reply back to that and we can take a look at what has happened here. All the best, Katie

Posted 2 years ago

“Most helpful and very understanding”

Helpful Report

Posted 2 years ago

“i had an issue in relation to the increase of my monthly direct debit and wow was sorted within 30 minutes by email wicked”

Helpful Report

Posted 2 years ago

“Have been very pleased with the level of service and response to any issues. Kind and pleasant communication.”

Helpful Report

Posted 2 years ago

“excellent”

Helpful Report

Posted 2 years ago

“I would never sign up with this company ever again. They are terrible.”

Helpful Report

Posted 2 years ago

Hi Sharon, Thanks for taking the time to help us improve our service by leaving a review. I'm really sorry to hear that we’ve let you down on this. We always aim for the highest level of service, and it seems like you haven't experienced that with us recently. I have sent you an email directly from myself and so if you wanted to discuss any of the issues you've had further we can do it there. All the best, Katie

Posted 2 years ago

“Very good service”

Helpful Report

Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews