Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good so far, although I have only been a customer for the last few moths. I wsa not impressed with how you dealt with my first bill,estimate,however things appear more settled now.”

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Posted 3 years ago

“Up to now I am very pleased.”

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Posted 3 years ago

“Joined march two price increases since , stay clear”

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Posted 3 years ago

Hi Dean, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. Wholesale prices - those that energy firms pay for gas and electric - have surged to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Very good reliable and helpful company. Very clear website.”

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Posted 3 years ago

“Very good Company to deal with.”

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Posted 3 years ago

“The app is OK. I am always hoping to find a company that tells you your annual consumption of gas and electricity. I’m not sure if bulb tells me this - I can’t easily find that info on the app. I am not sure if their energy is cheap to ge honest. It wasn’t the cheapest when I did a market comparison but I was tempted by the £50 if I was referred by a friend. My friend talked me into it.”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. You can always find your estimated your annual estimated usage for your electricity and gas on the right-hand side of your statements, which is updated every month based on your usage. If you have any other questions or queries, you can email us at feedback@bulb.co.uk. All the best, Lou

Posted 3 years ago

“Bulb keeps you informed all time”

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Posted 3 years ago

“Despite me informing you that I live in France and that my apartment in the UK will not be used very often, in fact with covid restrictions I cannot come to the UK you continue to charge me over £80 a month for electricity . This is madness .”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear this - we can definitely look into this for you, to see what we can do to give you a hand with this. Would you be able to send us an email to feedback@bulb.co.uk, so we can look into this for you? All the best, Lou

Posted 3 years ago

“I have only been with bulb a couple of months but feel I am not getting taken advantage of financially like when I was with the big guns companies. I also appreciate the monthly update on usage so I know exactly what I owe instead of a big shock every three months.”

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Posted 3 years ago

“Switched to Bulb as the previous occupiers used them for their property. Although Bulb's rates are much lower than our previous supplier, this is not reflected in our bills because the previous occupier used a lot of energy compared to us. We have to pay a large amount each month based on this usage which has built up a huge amount of credit on our account. This is frustrating as Bulb really does have great rates! Other than that, the app is easy to use, and Bulb keep us updated with regular emails and letters.”

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Posted 3 years ago

“Very easy to deal with and an easy switch”

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Posted 3 years ago

“Don't really have any dealings with bulb im on meters so have no interaction with with the company really”

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Posted 3 years ago

Hi Kirsty, Thanks for leaving us a review. We're glad you haven't needed to get in contact with us at all since you've switched to us - if you do need any help moving forward, don't hesitate to get in touch with us via email at help@bulb.co.uk or you can give us a call on 0300 303 0635. All the best, Lou

Posted 3 years ago

“I find bulb very efficient inded the only thing is they are always wanting reading like everybody else I guess”

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Posted 3 years ago

“Smooth service, good app, cheers 👍”

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Posted 3 years ago

“Having worked in the energy industry, (Shell and Green star energy) I knew that Bulb provided excellent service to their customers, so I had to join them, and I have not been disappointed!”

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Posted 3 years ago

“Efficient meter reading and website..good communication”

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Posted 3 years ago

“Very impressed with my bills they have reduced considerably”

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Posted 3 years ago

“Best company,saved loads by changing to bulb”

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Posted 3 years ago

“I signed up for a year duel fuel contract. You decided to make the rate more expensive in between me committing and the date you would take over from my existing supplier. Shocking and terrible customer practice!”

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Posted 3 years ago

Hi Ricky, Thanks for leaving us a review. I'm sorry for the timing of this price change. Unfortunately, the cost to supply energy has continued to rise and we need to increase our prices to reflect this. At Bulb, we don’t have fixed-term contracts, or charge exit fees. So you’re free to change suppliers at any time. We let you know about any tariff changes 30 days before the new tariff takes effect. This gives you time to make a decision about whether you'd like to stay with Bulb. You can read more about this tariff change on our website here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“I have been with bulb for over 5 years and have been very happy with the service and the ease of the app to see what you have used and what you have spent. You also get updates if the price is going up and another change. Very pleased with everything.”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews