Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is second to none so helpful.”

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Posted 3 years ago

“Easy to use website, competitive pricing”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Brilliant provider, no fuss, web system really easy to use, 100% renewables. What's not to like?”

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Posted 3 years ago

“Resolved an unusual problem very quickly and without any pain!”

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Posted 3 years ago

“I went into this thinking it was going to be a PAIN, but they are THE BEST ENERGY PROVIDER EVER. Their customer service is top-notch. You speak to a REAL person and they're very understanding. I'll be recommending them to everyone. Cheers Bulb!”

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Posted 3 years ago

“I am a new customer to Bulb and so far am very satisfied with the service I have received. Any questions I raised have been answered promptly and helpfully. Thank you.”

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Posted 3 years ago

“Good energy company”

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Posted 3 years ago

“Poor communication, far from cheapest on the market. Seriously considering swapping provider”

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Posted 3 years ago

Hi Reggy, Thanks for taking the time to leave us a review. I'm sorry to hear that you've not received the high level of service we aim to achieve. If there's anything that I can help with, please drop us an email at feedback@bulb.co.uk and I'd be happy to take a look. All the best, Megan

Posted 3 years ago

“Over priced . 90 pounds a month and I hardly use electric as I work all night and sleep all day . Rip off”

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Posted 3 years ago

Hi there, Thanks for sharing your review of Bulb. I'm sorry your monthly payment is high - it all depends on your usage and account balance. I'd be happy to look into this for you though, so please send us an email at feedback@bulb.co.uk All the best, Megan

Posted 3 years ago

“Very very good”

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Posted 3 years ago

“Very Happy with service provided. Since one of our tenants signed up to Bulb on a flat we rent out a good few years ago the subsequent tenants have all stayed with them so am assuming they have all been happy as never reported a problem. Also when we have been between tenants it has been really easy to contact Bulb and transfer the accounts over to us with no problems. All the people we have spoken to at Bulb have been extremely helpful.”

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Posted 3 years ago

“Don’t sing up with this trashy company! They take the price higher up to double”

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Posted 3 years ago

Hi M.j, Thank you for writing your review of Bulb. Since we last changed our prices in May, wholesale costs are up a further 28%. We base our tariff on the true cost of energy so as the wholesale market changes, I'm afraid we have to change our costs in line with this. If there's anything else I can help with please send an email to feedback@bulb.co.uk All the best, Megan

Posted 3 years ago

“I’m having problems with my electricity I put £5 on the other day to cover my emergency and then about an hour or so later every thing plunged into darkness my fridge freezer and everything went off but when I tried putting the key back in it just said I had nothing on the meter even though I had just put £5 on I had to lend money to get it back on ?”

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Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I'm sorry that you're having issues with topping up. This is definitely something we'll need to look into so please can you drop us an email at feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“I’m more than happy with Bulb. The prices are good, I’m kept up to date with any changes, and everything happens exactly when they say it will. Can’t fault!”

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Posted 3 years ago

“Terrible customer services and prices just keep increasing!”

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Posted 3 years ago

Hi Chris, Thanks for sharing your review of Bulb. I'm sorry to hear that you have had a poor experience with Bulb. We always aim for the highest level of service, and it seems like you haven't experienced that. With regards to our price increases, sadly wholesale costs have more than doubled in the last year, so we've had to pass this on in our tariff. I'd be happy to help with anything further so please send an email to feedback@bulb.co.uk All the best, Megan

Posted 3 years ago

“Bulb keep putting their prices up every 2 minutes. They always reply by saying it isn't us its the wholesellers. Well, that is rubbish. Bulb charges 15p a unit for economy 7 EDF charge 10p. Wait for it Bulb will remove this post. And if they do I will post it on Trust Pilot and also say about removing . I am an account holder until my switch”

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Posted 3 years ago

Hi Mark, Thanks for sharing your review of Bulb. I'm afraid since we last changed our prices in May, wholesale costs have increased further 28%. These increases are mainly driven by rising gas costs and we’ve had to pass this on in our tariff. You can read more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-aug-21 I understand you may have found a cheaper tariff, so you will be free to switch away as there's no contract with Bulb. If you did want to discuss anything further please send us an email at feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“My energy is cheaper than it's ever been.”

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Posted 3 years ago

“I am very happy with Bulb. I have an old gas meter with difficult access, so unfortunately i have not been able to have a smart meter, so i rely on taking meter readings. Bulb remind me punctually to give my meter redings and so far i have not missed them, which was an unfortunate mistake with my last supplier, and so i was evetually paying them more than double. Bulb have saved me a fortune, and i expect that even when price hikes happen, they will still be cheaper. Thanks, and happy to be your customer.”

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Posted 3 years ago

“Best supplier and customer oriented”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews