Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“STAY AWAY FROM BULB IF U LEAVE THEM THEY WILL MAKE U PAY THE PRICE FOR LEAVING THEM Been pay as u go meter all my life went with bulb they tariff goes up every time so left bulb just to get a bill off £100 that I owe them rang them to find out, lady on phone said first that the bill is from previous supplier which is not true because I have been pay as u go meter all my life, then she change her story to that your emergency credit I been using that the interest for it, I couldn't believe my ear they must think us public are thick as s**t, that how they treat u, now am pay £100 for nothing just because I left bulb and I made the best choice, JUST TO WARN PEOPLE IF YOU LEAVE BULB THEY WILL MAKE U PAY FOR LEAVING THEM!!!”

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Posted 3 years ago

Hi Imran, Thanks for leaving us a review. I'm sorry that it sounds like you may have been misadvised by one of my colleagues - I can see that both of your meters are Prepay, so all billing is done through the meters themselves and we don't generate monthly statements for these. The most important thing to note is that the balance is a reflection of your usage and top ups - it is not a reflection of anything owed to you or Bulb. The only things owed would be in the "adjustments" section of your statement. We're still improving our statements for our prepayment members to better reflect this. To help understand the statement, we'd like to explain the different parts: Energy costs = how much you've used over this period. This is based off of the information we get from your meter when you last topped up or is we are missing that, based off of estimates. This is usually the cause of the strange balances as we don't get this information through very regularly. You've paid = all of your top ups we've received over this period. Adjustments = anything owed on your account (not your meter). Anything here is owed to you or to us. New balance = based off of the usage and how much you've topped up, this is how much we believe should currently be on your meter. If this isn't correct, you have just used a less than we expected over your time with us, but the account balance on your screen will be accurate. I've checked over your statements and can see that the 'adjustments' section is £0 for both gas and electricity, so this means you don't owe us any money. I've followed up this message with an email, just so that you can get back to me there if you have any questions about this. All the best, Lou

Posted 3 years ago

“Professional and responsive customer service team”

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Posted 3 years ago

“Very pleased thus far”

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Posted 3 years ago

“Two price increases in first 2 months Pointless customer care Would not recommend Wish i had never switched”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear you've not had a positive member experience with us. Unfortunately, as our tariff reflects the true cost of energy, we do have to increase our prices when the cost of energy on the wholesale market increases. You can read more about the reasoning behind this price change here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 Otherwise, if you have anything else on your account unresolved, we would very much like to assist you with this. Would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 3 years ago

“A pleasure to deal with”

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Posted 3 years ago

“Clear web site”

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Posted 3 years ago

“Bulb makes paying my utility bills so simple, I recommend highly!”

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Posted 3 years ago

“I am very pleased I changed to Bulb from a more expensive provider I had a smart meter fitted which went very well and I now can see how much it costs to make a cup of tea!”

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Posted 3 years ago

“Spent weeks comparing alternative suppliers when my existing tariff ended and that is very hard with all the options on offer which are not really easy to follow, but finally chose Bulb... but I wish I hadn't as they increased my rate within a fortnight of joining them! As a pensioner I found that a cynical and selfish act.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. Unfortunately, because our tariff reflects the true cost of energy, we do have to increase our prices for all our members when wholesale prices rise on the wholesale market. However, I am sorry for the unfortunate timing of this price rise, as you had only switched to us shortly before. If you would like to discuss this further, you can send us an email to feedback@bulb.co.uk, and we'll be happy to chat about this. All the best, Lou

Posted 3 years ago

“Well pleased with bulb”

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Posted 3 years ago

“I am happy with bulb at the moment, but unhappy that I keep getting letters and emails promoting smart meters only to be told that I cannot have one as I have storage heaters. So until this changes may I suggest you stop promoting them !”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry you've been receiving these communications, however, the good news is that you will now be able to book in for a smart meter installation, even if you have storage or immersion heaters. You can book this in on your Bulb account here: https://account.bulb.co.uk/dashboard/smart/install If you need any other help with this, feel free to send us an email to feedback@bulb.co.uk and we'll be happy to assist. All the best, Lou

Posted 3 years ago

“Bulb are a very good company and give good deals.”

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Posted 3 years ago

“Very reasonably priced and pleased to help the environment! Thanks Bulb you’re great!!”

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Posted 3 years ago

“Good service and communication would definitely recommend”

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Posted 3 years ago

“Well pleased with bulb”

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Posted 3 years ago

“Not had one issue since joining 2 months ago very happy hope it continues”

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Posted 3 years ago

“A great company and very helpful”

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Posted 3 years ago

“Bulb offer good cheap energy deals”

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Posted 3 years ago

“Easy and simple”

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Posted 3 years ago

“Only been with Bulb for 3 months, but have found it a much easier company to work with than my previous 2 suppliers.”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews