Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have found Bulb prices and service to be very good we have no complaints and any enquiries dealt with efficiently,hope to stay with them as long as possible”

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Posted 2 years ago

“Bulb has treated me well Happy with them”

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Posted 2 years ago

“Very effective service proposition.”

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Posted 2 years ago

“I signed up for Bulb to supply energy to my home because of the high proportion of renewable energy that they pass to me. I have found their customer service both prompt and extremely helpful.”

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Posted 2 years ago

“Customer service 5*”

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Posted 2 years ago

“Very expensive”

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Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry to hear you find our prices expensive. Unfortunately over the past year, wholesale costs have quadrupled and so we have had to increase our tariff as we cannot absorb these higher costs. This is turn will be causing your bills to increase. If you wished to discuss this further then please drop an email to feedback@bulb.co.uk with the reference number RIO090322 and one of the team will be in touch within 3-5 working days. All the best, Katie

Posted 2 years ago

“Renewable energy”

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Posted 2 years ago

“Always had excellent service from bulbi would highly recommend this company.”

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Posted 2 years ago

“Iv been with Bulb for several years now.. able to contact and receive a reply within the day. Professional and caring. Competitive prices...and very happy with their service.”

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Posted 2 years ago

“very efficient and friendly company”

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Posted 2 years ago

“Bulb are the best energy supplier I’ve had”

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Posted 2 years ago

“The most EVIL company out there - my house of 5 use very little electricity and gas and I signed up with the assurance that our bills would not be unduly increased. How wrong was I - we were supposed to being £140 per month but they quickly up this to £170 with no real reason. THEN (and this is how you know their crocks) in December, while my whole house went home for Christmas for at least 2 weeks they increased it to £200! It should simply be illegal to treat customers like they have endless incomes for you to steal. Shockingly disappointed in their services.”

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Posted 2 years ago

Hi there, Thank you so much for taking the time to share your feedback with us. I am sorry you have been unhappy with the payment increases. We review accounts at least twice a year to make sure the payments are covering your usage. I have dropped you an email in case you wanted to discuss this further. All the best, Katie

Posted 2 years ago

“Website very easy to manage. I'm kept up to date with Bulbs special administration via email. When I need to I was able to speak to someone by telephone whi was able to sort out my issues promptly.”

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Posted 2 years ago

“Very happy with service you provide,and the communication system i am also very pleased with..”

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Posted 2 years ago

“Great service easy to get hold of”

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Posted 2 years ago

“It was a good service for me.As the electricity and the gas smooth operation.Then I hope that the price can also maintain that level.”

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Posted 2 years ago

“I have just started using Bulb, the customer service team answered the phone quickly, the operator was able to deal with my inquiry and was very helpful. I'm pleased with the service so far.”

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Posted 2 years ago

“I have just started using Bulb, the customer service team answered the phone quickly, the operator was able to deal with my inquiry and was very helpful. I'm pleased with the service so far.”

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Posted 2 years ago

“Very helpful and good communication.”

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Posted 2 years ago

“appauling since taken over by liquidators/accountants wonderful service by original bulb”

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Posted 2 years ago

Hi Anne, Thank you so much for taking the time to share your feedback with us. I’m really sorry about any issues you've had. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that with us. I would like to discuss this further with you so please drop an email to feedback@bulb.co.uk with your account details and the reference number RIO090322. Thanks, Katie

Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews