Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kept up to date with pricing & payments”

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Posted 2 years ago

“I find bulb easy to communicate”

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Posted 2 years ago

“Dreadful company. Just this week, they wrote to thousands of customers to say that direct debits had failed and would be retaken. It was a lie. They made up some nonsensical "our systems auto-generate these emails" excuse. Awful, awful, awful. Tried for over half an hour on the phone, no reply. "Live" chat was dead. Eventually managed to get in touch by email.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry for the poor experience you've had with us regarding the direct debit email . We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 2 years ago

“not very happy being left without electricity for 2 hours and was not set up properly”

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Posted 2 years ago

“Very efficient.”

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Posted 2 years ago

“i suspect that Bulb is the only energy company that actually cares about its customers, they are amazing at keeping the information highway open. they also accept meter readings each month, very accurate billing.”

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Posted 2 years ago

“Have been with Bulb for several years , they are a very efficient company”

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Posted 2 years ago

“Good, very nice.”

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Posted 2 years ago

“Very helpful in transferring addresses”

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Posted 2 years ago

“Dealt with query quickly and agents polite and friendly”

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Posted 2 years ago

“Have been with Bulb for several years , they are a very efficient company”

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Posted 2 years ago

“Responsive to questions asked”

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Posted 2 years ago

“Best energy company going”

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Posted 2 years ago

“The customer service assistant from Bulb was extremely helpful and informative. He and Bulb care about their customers. Their service is good and Iksaan is a credit to the company.”

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Posted 2 years ago

“Great energy company. It still keeps you informed and its friendly approach is welcome in these harsh times”

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Posted 2 years ago

“Very satisfied with service provided”

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Posted 2 years ago

“Very difficult to communicate with Buld, but thankfully my problem is nowresolved”

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Posted 2 years ago

“I find customer service so helpful and friendly”

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Posted 2 years ago

“Great customer service what more could you ask for”

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Posted 2 years ago

“Thank you to the team for your exceptional customer service and support.”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews