Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“GREAT SERVICE”

Helpful Report

Posted 2 years ago

“Helpful when you phone. Website easy to use. Booked Smart Metre easily but needed to change date as builders still here (!) that was easy too. All good.”

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Posted 2 years ago

“I have been with bulb for some years now the customer services are brilliant always happy to help you and App very easy to use .”

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Posted 2 years ago

“Bulb very satisfactory”

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Posted 2 years ago

“Always been quick to attend to any queries and have now agreed a new system to combat overpayments/debits”

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Posted 2 years ago

“great service and help at these hard times”

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Posted 2 years ago

“Have been very good regarding a debt”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“The 5-star company, good energy prices & excellent customer service!”

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Posted 2 years ago

“Nice people, very helpful. always cheerful on the phone”

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Posted 2 years ago

“Nice team! Helping every time I had an issue! Thanks”

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Posted 2 years ago

“Fair price. Keep in touch regularly to advise you of your usage. Nice friendly approach to customers.”

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Posted 2 years ago

“Prompt replies to queries. Managing to keep prices stable.”

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Posted 2 years ago

“Account very easy to manage online, keeping track of usage and to do payment adjustments if needed.”

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Posted 2 years ago

“Once I had the same person to correspond with, communication has been good. Helpful and knowledgeable.”

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Posted 2 years ago

“Bulb are a fair minded company i hope that they will carry on that way despite recent setbacks”

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Posted 2 years ago

“Good communication and level of service.”

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Posted 2 years ago

“Always very helpful and contactable, especially now keeping their customers fully informed of any changes as they occur.”

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Posted 2 years ago

“good service, easy to use app & report readings”

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Posted 2 years ago

“No help what so ever”

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Posted 2 years ago

Hi Gareth, Thanks for taking the time to leave us a review. I'm sorry to hear you've had a poor experience. At Bulb, we aim to provide the best possible service and it sounds like you have not received that. I would like to discuss any issues further with you so please send an email over to feedback@bulb.co.uk. If you could outline the issue and use the reference RIO160222 that would be great. One of the team will then be in touch within 3-5 working days. All the best, Katie

Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews