Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to switch over to bulb. I find the app great,very easy to use and understand and works recommend switching over to them..I switched to Bulb as they had the cheapest rates at the time and I'm happy with them.”

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Posted 3 years ago

“I joined Bulb from EDF as the price plan was cheaper at Bulb and from renewable sources (however, as this is the national grid, that doesn’t make much sense). Since that time (roughly 3 months ago) I have had 3 price increases, taking my bill to higher than it was with EDF. In addition, I am bombarded with emails about getting a smart meter fitted. Seems that saying no isn’t enough. All in all, it’s very disappointing and not something I would recommend. I would recommend that you switch companies yearly, to ensure you are getting the best deal though.”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. Wholesale prices - those that energy firms pay for gas and electric - have surged to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. Although all energy does come to your property from the National Grid, you can read here about how we ensure that our energy all comes from renewable sources: https://bulb.co.uk/fuelmix/ Also, I'm sorry you've received smart meter installation emails that you didn't want. We can stop these for you - would you be able to send us an email to feedback@bulb.co.uk with your email, full address, full name and date of birth please? All the best, Lou

Posted 3 years ago

“My brother recommended Bulb to me. I’ve found them an easy, hassle-free energy supplier.”

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Posted 3 years ago

“Was impressed and like the app but they have put up prices twice since I took out energy with them in February ie in 4 months! They also can’t change me from my economy 7 meter. So it’s a 3 from me”

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Posted 3 years ago

Hi Claire, Thanks for leaving us a review. We’re sorry to put prices up for the second time in a short period of time Wholesale prices have continued to climb since we announced the first price change, so we have had to adjust our prices accordingly too. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 Unfortunately, we would need to exchange your meter, in order to move you to 1-rate from Economy 7. If you have any further questions or queries, don't hesitate to get in touch with us via email at feedback@bulb.co.uk. All the best, Lou

Posted 3 years ago

“Easy to switch. Contact appears to be good. However after only a few months prices have risen twice, the first time immediately after we switched. I naively thought a quote was a quote. Keeping an eye on things going forward.”

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Posted 3 years ago

“Good supplier”

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Posted 3 years ago

“I switched to Bulb from one of the "Big 6" providers just over 3 years ago as I wanted to use cleaner energy and was fed up with the customer service. Bulb were recommended by a friend and we have been very happy with the service as a whole from day one. Everything feels simpler and less stressful when dealing with my energy supply. I moved house 4 months ago and also brought Bulb with me! Highly recommend!”

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Posted 3 years ago

“Was excellent but now following several price hikes it is more expensive than other providers hence 3 star rating Also found addresses mixed up and not listed correctly which has stopped me from moving to another provider easily. I need to speak to bulb to sort it out . On the positive , the staff are extremely good, polite, intelligent and they always sort out your request or issue and get back to you when they say they will do so”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year and that you have had an issue with the listing of your address on the national database, that has made it difficult for you to change suppliers. So we can get this sorted for you, would you be able to send us an email to feedback@bulb.co.uk, outlining what the address should be, so we can get this corrected? All the best, Lou

Posted 3 years ago

“A lot cheaper than other providers. Great customer services. Very helpful.”

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Posted 3 years ago

“Hardly joined and the put yearly fees up Then prices sent up not long after I also have about £170 or so balance Going back to old supplier”

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Posted 3 years ago

Hi Ronnie, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year. Wholesale prices - those that energy firms pay for gas and electric - have increased to their highest levels since 2018 due to post-lockdown demand, which is why an average member would now see a increase of £1.33 per week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Excellent keep u updated and best prices I have had”

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Posted 3 years ago

“I have pre pay meters, requested monthly bills as will be cheaper but was refused... The pre pay charges are very high and I am not able to swap to cheaper method. Not impressed!!”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. Unfortunately, we do have to run a soft credit check in order to change you over from prepay to credit meters. If our members fail this, then we're not able to change this payment method. However, we can now offer legacy (key/card) prepay to Smart Pay As You Go meter exchanges, so if this is something that you are interested, please do get in touch with us via email at feedback@bulb.co.uk. All the best, Lou

Posted 3 years ago

“Very easy to switch to Bulb. Good communication through the process. All renewable.”

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Posted 3 years ago

“It’s great to be able to use the app regarding readings”

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Posted 3 years ago

“Bulb is always friendly and helpful with good prices, thanks Bulb ♡”

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Posted 3 years ago

“Super easy to use, the app gives you total visibility and control over usage and payments helping save money and energy.”

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Posted 3 years ago

“Increased my energy prices almost immediately after joining.”

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Posted 3 years ago

Hi Dominic - we offer our members a variable tariff, which reflects the true cost of energy. Unfortunately, wholesale energy costs have continued to rise this year, and so our rates changed to reflect this on Monday 21 June. You can read more about why we've changed our rates at our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21

Posted 3 years ago

“Green company, easy to sign up but SSE kept charging us after the switch. SSE have been continuously inept, so this might be their fault. Built in carbon offsets are nice. Having to reapply when moving house is awkward, and I can't schedule a start date for my next house”

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Posted 3 years ago

“Okay thanks”

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Posted 3 years ago

Hi Ashab, Thanks for leaving us a review. We're glad you're happy with us - if you have anything that you require any help with now or in the future, don't hesitate to give us a call on 0300 303 0635 or email us at help@bulb.co.uk. All the best, Lou

Posted 3 years ago

“Switched from British Gas to Bulb as the cost for both gas and electric was cheaper. The switch was simple and the best part for me is that my bills are cheaper than before. If Bulb is cheaper than your current provider then you would be foolish not to change to Bulb and also Bulb are a green company. Win win all around. 10/10”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews