Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dealings with the company have been limited but their staff have been extremely helpful when I have contacted them”

Helpful Report

Posted 2 years ago

“Good customer services”

Helpful Report

Posted 2 years ago

“Customer response very promptly with satisfaction”

Helpful Report

Posted 2 years ago

“A brilliant company to deal with! Contact is always available online or by phone and the app is idiot proof! I hope they never stop doing what they do!”

Helpful Report

Posted 2 years ago

“I am always very pleased with the efficiency and fairness”

Helpful Report

Posted 2 years ago

“No frills and no false promises. Always on the ball regarding statement and reminders about readings and when payments are due.”

Helpful Report

Posted 2 years ago

“Good. But when the local gas engineer called Bulb on Friday to report the problem Bulb insisted on a written gas safety report before they would attend. We duly sent a report and asked Bulb to confirm when someone would visit. There was no reply, which by then meant we had no gas for the whole weekend. I called again on Monday and the fault was resolved later that day. Even then it wasn’t straightforward as the engineer who attended did not know what sort of meter we had. Is there no central database? He didn’t have the right parts and so took 2 hours to do what we were told was a 10 minute job.”

Helpful Report

Posted 2 years ago

“spoke with Noel.. was very helpful and patient with suggestions for my payments”

Helpful Report

Posted 2 years ago

“Very user-friendly site.”

Helpful Report

Posted 2 years ago

“You were so helpful and sorted everything out”

Helpful Report

Posted 2 years ago

“Excellent customer service. Efficient and friendly.”

Helpful Report

Posted 2 years ago

“Doing their best in difficult circumstances”

Helpful Report

Posted 2 years ago

“Dealt with Bulb for a few years now, and always found them helpful and easy to deal with.”

Helpful Report

Posted 2 years ago

“Patient warm and responsible for user”

Helpful Report

Posted 2 years ago

“After a confusing start, Bulb seem to be responsive and so far their prices are competitive. Atuo bill generation would be useful but so far they have resolved issues with speed and seem polite and professional”

Helpful Report

Posted 2 years ago

“Bulb is fair it is easy to keep informed of the status of your account, ask them a question and it will be answered in minutes. I recommend them to all!”

Helpful Report

Posted 2 years ago

“Easy to get updates and supplying meter reading”

Helpful Report

Posted 2 years ago

“Since joining Bulb from SEE (who grossly overcharged me) I have received excellent service. They did manage to get a rebate for me from SEE and being able to submit my monthly reading is wonderful as I can keep an eye on my useage. Their Customer Service is excellent (as opposed to SEE), they are helpful, efficient and have always answered any query I may have. I’m moving back to England some time in the future and certainly intend taking Bulb with me.”

Helpful Report

Posted 2 years ago

“Bulb keeps you well informed about price rises”

Helpful Report

Posted 2 years ago

“Easy customer service helpline and cheap electricity with easy to use online system”

Helpful Report

Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews