Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally happy with Bulb and the supporting staff”

Helpful Report

Posted 2 years ago

“I’ve never had a problem with Bulb and was handled with great patience and cooperation during a recent phone call. Well done!”

Helpful Report

Posted 2 years ago

“I have nothing but praise for Bulb They have been very helpful to in answering all my questions. I have had smooth Change over at the time of the financial change over.”

Helpful Report

Posted 2 years ago

“I have nothing but praise for Bulb They have been very helpful to in answering all my questions. I have had smooth Change over at the time of the financial change over.”

Helpful Report

Posted 2 years ago

“I’ve never had a problem with Bulb and was handled with great patience and cooperation during a recent phone call. Well done!”

Helpful Report

Posted 2 years ago

“Excellent service by keeping me informed of changes. The website is straightforward to use which I appreciate.”

Helpful Report

Posted 2 years ago

“Very helpful and knowledgeable staff. Made swapping to them so easy. Able to talk to a person rather than Webchat - a joy!”

Helpful Report

Posted 2 years ago

“Despite being in administration, the customer service agent called Hannah could not have been more helpful and delightful if she tried. Went above and beyond to solve my problem.”

Helpful Report

Posted 2 years ago

“Excellent customer service when ringing”

Helpful Report

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

“Why do you just send blanket e-mails about price increases ? I repeatedly ask for someone to ring me to discuss them. You repeatedly tell me you have put a note for the future on my file. When we talk, we reach a satisfactory conclusion, but why is the discussion always customer lead ? Make a note ; it’s good to talk”

Helpful Report

Posted 2 years ago

“I AM USELESS ON TECH , BUT THIS COMPANY MADE LIFE EASIER FOR ME . WISH ALL WERE THIS EASY”

Helpful Report

Posted 2 years ago

“everything is so clear and simple”

Helpful Report

Posted 2 years ago

“First person attempted to connect me but got cut off, second person has hopefully sorted out my issues, time will tell. Pleased with the offer of priority service though”

Helpful Report

Posted 2 years ago

“Krystyna was extremely helpful! Super efficient. :)”

Helpful Report

Posted 2 years ago

“First person attempted to connect me but got cut off, second person has hopefully sorted out my issues, time will tell. Pleased with the offer of priority service though”

Helpful Report

Posted 2 years ago

“I’ve been with bulb for a few year now & have no complaints so far. Send in my readings every month & within a few days bill is updated. Used live chat to query my direct debit increase and was happy with information I was given.”

Helpful Report

Posted 2 years ago

“Updated me on my payments had to contact bulb call handler was very helpful”

Helpful Report

Posted 2 years ago

“Brilliant communication”

Helpful Report

Posted 2 years ago

“Meter has been broken for over a month. Customer service is terrible. Chat features are worthless and there is no follow-up from Bulb. Still have not had meter replaced and they expect me to pay a bill for unknown usage. How is this company even in business.”

Helpful Report

Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews